dampier
02-10-2009, 04:56 PM
This is my first week with the service myself. Some early impressions:
1) The Linksys adapter was shipped in a Priority Mail flat rate envelope with no cushioning. It made it okay, but having lots of experience moving recorded media around, it's dangerous to ship this kind of stuff without padding/bubble wrap. The post office can be notorious in crushing these kinds of things. Something to consider.
2) The documentation that came with the package was clearly directed at early adopters who already know how to connect these kinds of devices. A neophyte is not going to have much of a clue what or where to hook this thing up.
3) The website control panel is overcomplicated and not customer friendly. Most of the features are not well documented and don't give customers much information about how to configure them or get them to work. This is okay during a beta, but much work needs to be done here once the product is sold to consumers en masse.
4) Sound quality for calls has been uneven for me. While most calls seem to go through fine, when you get a bad "circuit," it's really bad. Call quality is extremely distorted (rough sounding). You can usually tell what you are going to get as soon as the ring starts. If it sounds rough and distorted, so goes the rest of the call.
5) The voicemail system does not always respond to the * command. It was particularly bad over the weekend when I simply couldn't get into the mailbox. It's been fine since Monday thus far.
6) Incorrect numbers (empty exchange groups/invalid exchanges) don't bring an intercept recording but only a reorder. This should eventually be changed.
7) Area code splits are not always honored properly by Voipo. 716-937, for example, in Alden NY is reachable by dialing 716-937 -and- 585-937. This shouldn't be happening. Permissive dialing ended here a few years ago, and if 585 assigns 937, I'm unsure if Voipo will recognize that properly.
1) The Linksys adapter was shipped in a Priority Mail flat rate envelope with no cushioning. It made it okay, but having lots of experience moving recorded media around, it's dangerous to ship this kind of stuff without padding/bubble wrap. The post office can be notorious in crushing these kinds of things. Something to consider.
2) The documentation that came with the package was clearly directed at early adopters who already know how to connect these kinds of devices. A neophyte is not going to have much of a clue what or where to hook this thing up.
3) The website control panel is overcomplicated and not customer friendly. Most of the features are not well documented and don't give customers much information about how to configure them or get them to work. This is okay during a beta, but much work needs to be done here once the product is sold to consumers en masse.
4) Sound quality for calls has been uneven for me. While most calls seem to go through fine, when you get a bad "circuit," it's really bad. Call quality is extremely distorted (rough sounding). You can usually tell what you are going to get as soon as the ring starts. If it sounds rough and distorted, so goes the rest of the call.
5) The voicemail system does not always respond to the * command. It was particularly bad over the weekend when I simply couldn't get into the mailbox. It's been fine since Monday thus far.
6) Incorrect numbers (empty exchange groups/invalid exchanges) don't bring an intercept recording but only a reorder. This should eventually be changed.
7) Area code splits are not always honored properly by Voipo. 716-937, for example, in Alden NY is reachable by dialing 716-937 -and- 585-937. This shouldn't be happening. Permissive dialing ended here a few years ago, and if 585 assigns 937, I'm unsure if Voipo will recognize that properly.