VOIPo Support Says Device Not Registered

[Bill Odom]

I thought I would throw this out for what it is worth. I created a ticket this morning--ACI-738189--and had two different support people inform me that my device, PAP2T, was not registered. When I went into vPanel to check my device, it showed that in fact it was registered. So I am wondering why there would be a discrepancy. If support tells me that my device is not registered, is that a concern? Thanks for reading.

[VOIPoTim]

I see you have two accounts in the system. One ending in 32 (registered) and one ending in 25 (not registered).

Could they have been looking at the wrong one?

[Bill Odom]

Thanks, Tim.
If you read the ticket, you will see the incident was precipitated by me calling my not registered account (25) from my registered account (32). I am sure you have diagnosed the situation correctly.