Xponder1
02-24-2009, 05:42 PM
Ok so since yesterday I have noticed that my 502 is causing the speaker on my Panasonic 5 phone 5.8 GHz phone system to crackle. It crackles when you pick up the phone or hang up. Its fine during the entire call. It crackles again shortly after hanging up and I have noticed the ATA phone light is on when it does it.
Has been fine since December when I signed up. Unplug the phone cord from the ATA and pick up the phone it does not do it. Plug it in the pots line it does not do it. It does the same with either one of the wireless units or using the base (so no wireless signal) to make the call.
I suspect too much power going out of the ATA.
I tried the online chat and was told to submit a ticket. Submitted a ticket and got this for a answer.
I suspect this to be some type of Radio or Channel interference.
Are you able to change the channel which your cordless communicates on?
Try moving your cordless base around, preferably further away from the ATA device - if possible.
Ticket ID: HGL-832108 in case anyone in support wants it.
I responded to that with the following
I am a FCC licensed amateur radio operator. I am 100% positive its not a radio interference issue.
Reasons I know for a fact thats not it.
1. The base unit that uses no radio signal at all does it and the two inch phone cord connecting the base to the ATA is not a very good antenna.
2. It only does it when you hang up or pick up the phone. Well it also does it again for a second after you hang up. Once the call is initiated it does not do it.
3. Unplug the phone cable from the ATA its fine. 4. Plug it in the pots line its fine too.
5. I have had VOIPo since like December and never had the issue and I have always used the same phone.
Any other thoughts or suggestions. Oh, and just so you know I also plugged a nifty little RF filter on the line between the ATA and the phone and it still does it.
Anyone else want to throw out some ideas? This is a $150.00 phone set.
Has been fine since December when I signed up. Unplug the phone cord from the ATA and pick up the phone it does not do it. Plug it in the pots line it does not do it. It does the same with either one of the wireless units or using the base (so no wireless signal) to make the call.
I suspect too much power going out of the ATA.
I tried the online chat and was told to submit a ticket. Submitted a ticket and got this for a answer.
I suspect this to be some type of Radio or Channel interference.
Are you able to change the channel which your cordless communicates on?
Try moving your cordless base around, preferably further away from the ATA device - if possible.
Ticket ID: HGL-832108 in case anyone in support wants it.
I responded to that with the following
I am a FCC licensed amateur radio operator. I am 100% positive its not a radio interference issue.
Reasons I know for a fact thats not it.
1. The base unit that uses no radio signal at all does it and the two inch phone cord connecting the base to the ATA is not a very good antenna.
2. It only does it when you hang up or pick up the phone. Well it also does it again for a second after you hang up. Once the call is initiated it does not do it.
3. Unplug the phone cable from the ATA its fine. 4. Plug it in the pots line its fine too.
5. I have had VOIPo since like December and never had the issue and I have always used the same phone.
Any other thoughts or suggestions. Oh, and just so you know I also plugged a nifty little RF filter on the line between the ATA and the phone and it still does it.
Anyone else want to throw out some ideas? This is a $150.00 phone set.