View Full Version : lost registration on PAP2T
sr98user
03-13-2009, 03:04 PM
I just lost registration on my PAP2T. I am on east01.voipwelcome.com. Reboot did not fix it. Anybody else seeing the problem. I just created a ticket for it.
sr98user
03-13-2009, 03:06 PM
I waited for atleast 5 minutes before I posted. Within couple of minutes it reconnected.
bretski
03-13-2009, 03:10 PM
It may have been a function of the new routing servers they just brought online.
VOIPoTim
03-13-2009, 03:12 PM
We've been working with the DCs to make sure all the network routing is clean, so there could have been a network hiccup there.
sr98user
03-13-2009, 03:14 PM
Now my traceroutes are 2 hops farther and 20 ms longer.
bretski
03-13-2009, 03:38 PM
How many hops are you seeing? I am seeing 13 for east01, central02, and sip. 25ms to sip and central02, and 54ms to east01.
Support noted in their ticket that they saw some really high latency reaching my ATA, which prompted me to check. (2000-3000ms).
sr98user
03-13-2009, 03:42 PM
Its about 15 for me now for east01. I think it used be 13 for me and 40ms. Now its about 60ms.
bretski
03-13-2009, 04:12 PM
Whereabouts in the country are you located?
digger16309
03-13-2009, 06:07 PM
Same problem here.
Wife was talking on phone, went dead. Lost registration.
Cannot restore. Repeat cannot restore.
digger16309
03-13-2009, 06:11 PM
OK - re-registered - at least one port anyway.
Bobman
03-13-2009, 06:17 PM
Mine lost all registration. I rebooted and got two registrations, and then one of them dropped out.
VOIPoTim
03-13-2009, 06:18 PM
OK - re-registered - at least one port anyway.
We just saw a huge spike in latency in the DC zeus/sip is in. We're working with the DC to make sure this is over now.
Any affected users should re-register on their own on their next re-registration interval.
Bill Odom
03-13-2009, 06:26 PM
I just looked over at my PAP2T and noticed my bottom two green lights were not lit. I checked my device and it was not registered. Rebooting the device resolved the problem. I logged into my mother-in-law's vPanel--who lives within a stone's throw--and her device was registered. To my knowledge this is the first time my device has lost its registration. Theoretically will the device re-register on its own?
VOIPoTim
03-13-2009, 06:27 PM
I just looked over at my PAP2T and noticed my bottom two green lights were not lit. I checked my device and it was not registered. Rebooting the device resolved the problem. I logged into my mother-in-law's vPanel--who lives within a stone's throw--and her device was registered. To my knowledge this is the first time my device has lost its registration. Theoretically will the device re-register on its own?
Yeah it will on the next scheduled registration. I'm pretty confident it would have come back on its own.
Bobman
03-13-2009, 06:29 PM
Ok, now I have both registrations. Now, Vpanel is no longer showing new calls. I guess when it rains it pours.
VOIPoTim
03-13-2009, 06:31 PM
Ok, now I have both registrations. Now, Vpanel is no longer showing new calls. I guess when it rains it pours.
The latency could cause some call logs to be missed, but as it clears up that'll resolve itself.
http://forums.voipo.com/showthread.php?goto=newpost&t=1266
Calls seem to be showing up now...was this during the network issue?
Bobman
03-13-2009, 06:34 PM
Tim....I just made another call and it didn't show up in vpanel.
VOIPoTim
03-13-2009, 06:40 PM
Tim....I just made another call and it didn't show up in vpanel.
Was it a completed call (answered)?
Bobman
03-13-2009, 06:42 PM
Tim.. Yes, it was completed. I just made another call too, and it completed but doesn't show up in history on vpanel.
burris
03-13-2009, 06:53 PM
Same here..not listed in panel.
Last call I have listed was about 7:15 tonight.
But, never lost registration for many moons now.
NY Tel Guy
03-13-2009, 07:21 PM
I placed a call to New Jersey 201 487-xxxx at 7:09 PM and at 7:39, the call dropped off. Call log says 30.5 minutes.
New Pap2T.
VOIPoTim
03-13-2009, 07:22 PM
I placed a call to New Jersey 201 487-xxxx at 7:09 PM and at 7:39, the call dropped off. Call log says 30.5 minutes.
New Pap2T.
Yeah, that was right around the time of the latency. You're fine now right?
NY Tel Guy
03-13-2009, 07:25 PM
Yeah, that was right around the time of the latency. You're fine now right?Yes, I attempted to re-dial and it hung for a while and then on the third attempt it went through.
bretski
03-13-2009, 07:50 PM
Tim, Zeus is an alias for sip.voipwelcome.com, correct? I had an incoming call with no voice at 7:23pm MDT. Appears to be cool now.
VOIPoTim
03-13-2009, 07:52 PM
Tim, Zeus is an alias for sip.voipwelcome.com, correct? I had an incoming call with no voice at 7:23pm MDT. Appears to be cool now.
Yeah it is.
bretski
03-13-2009, 07:56 PM
M'kay, that's what I thought. I was connected to sip when the problem occurred.
carlquist
03-13-2009, 08:12 PM
Call logs still do not appear to be working.
I received a call a few mins after 8 PM central time. And I just did a test call myself a few mins ago. Both calls went to VM. Neither of them showed up in the call logs.
could this have had anything to do with the drop outs on calls I was having today late morning to early afternoon on the east coast?..the other party could not hear me at all several times during 2 calls to different numbers
My wife was using the phone at 1:27PM EDT yesterday and got disconnected. The caller called back, but the call went to failover. I did not observe any loss of registration.
I made a test call to my VOIPo # a short time later and it came through OK.