Can't get distintive ring to work

[Russell]

I've tried 1-5 and 9 and 10 and the rings sound exactly the same as before I made the change. I know my phones do support this because it works fine with my current provider. What am I doing wrong?

[sr98user]

I have used 2 and it rings different on my phone.

[Russell]

I have used 2 and it rings different on my phone.
I tried a single phone and moved it back and forth between my VOIPo ATA and my current provider's ATA. Line 1 in both cases. No luck on the VOIPo ATA.

I called support and they suggested I create a ticket so it could be forwarded appropriately - I've done this.

[fisamo]

Some phones don't support distinctive ringing. (Generally, those phones are higher end and have several ringtones built into them.) An ultra-basic (e.g. trimline) phone is best for checking if this feature works on your line.

[Russell]

Some phones don't support distinctive ringing. (Generally, those phones are higher end and have several ringtones built into them.) An ultra-basic (e.g. trimline) phone is best for checking if this feature works on your line.
I know. I'm using an ultra-basic phone and as I mentioned moving that very phone to my current provider causes that phone to support distinctive ring.

[fisamo]

My apologies--I missed that. :(

[Russell]

My apologies--I missed that. :(
No problem. The effort to help is appreciated. So others may benefit the issue was that since I had a "temporary number" VOIPo's tables had to be fixed to account for it. Great support from Brandon. Issue resolved.