View Full Version : Washington DC Network Outage

05-09-2009, 05:12 AM
Our Washington DC datacenter is currently experiencing a complete outage across the entire facility.

We have re-provisioned affected users so they are connecting using our Dallas datacenter while they restore service.

Please contact us if you have any questions or need assistance.

05-09-2009, 05:22 AM
The Washington DC facility appears to be back online. We're awaiting to hear the specifics of the issue.

All services should be normal at this time. If you are experiencing any issues, please contact support for assistance.

05-09-2009, 05:45 AM
The Washington DC facility has went back offline and the entire facility is not accessible. We are once again re-provisioning users back to our Dallas facility.

Update from Datacenter:

Date: 05-09-2009
Services Affected: Washington, DC - Public Network
Device: fcr01.wdc01
Location: wdc01
Duration: Emerging Issue
Description: SoftLayer engineers have detected routing anomalies on the public network in WDC01. The Emergency Response Team has been notified and engineers are working to identify and resolve the issue. As the situation unfolds, more information will be available via the emergency communication center inside the public and private portal. Due to the high volume of tickets and calls that may arise during this issue, delays may occur as engineers work to quickly and efficiently communicate all information. We appreciate your patience and cooperation. Updated information will be posted as soon as it becomes available.

SoftLayer Emergency Response Team
https://status.softlayer.com (https://status.softlayer.com/)

05-09-2009, 05:55 AM
It appears to be back online now. We are leaving users in Dallas for a while today as a precaution in case it does happen to go back down.