View Full Version : Phone Error
tylerscell1
01-13-2010, 01:23 PM
I went to dial a few local numbers today and got a busy tone but when i tried to call from my Cell it worked fine. One of the numbers was 7065299663
usa2k
01-13-2010, 01:26 PM
The "Call Reference ID" when going to Call History, then clicking on the number, is what you should send to support.
VOIPoTim
01-13-2010, 01:28 PM
Was this on an ATA we sent pre-programmed?
Did the failed call show up in call logs?
tylerscell1
01-13-2010, 04:03 PM
Yes it is your ATA and i did not check... It gave me a busy signal...
VOIPoTim
01-13-2010, 04:28 PM
Go ahead and submit a ticket on it.
The reason I asked if it was our ATA is that the ATA has to be programmed for local dialing (ours already are) in whats called a "dial plan".
With our VOIPo-provided ones, we take the area code of the phone number you're calling from and use it. So if you are calling from a 303 number, we'd add a 303 on to the 7 digit number you dialed before sending the call out.
tylerscell1
01-13-2010, 06:56 PM
Yea it was one of your pre programed ones you sent me it was one of the first ones i purchased. Ill submit a ticket with the link this thread. Also can you check your email i sent you a email about reseller porting...
Tyler