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tylerscell1
01-21-2010, 05:02 PM
Am i the only one with problems last 2-6 days? Just wondering

TimW
01-21-2010, 11:52 PM
What kind of problems?

tylerscell1
01-22-2010, 11:26 AM
Cant make or receive calls on 2 different clients with 2 different ISP's in 2 Different Locations. Mine has a little trouble dialing numbers here and there.

VOIPoTim
01-22-2010, 05:47 PM
Most of the issues we see with our direct customers are network related. Some routers/modems are very finicky. It's interesting, but the newer the router the harder they are to deal with because they have more advanced features that filter traffic without it being obvious, etc.

There are also so many different routers, modems, ISPs, phone equipment ,etc out there and that complicates things sometimes.

If there's a system-wide issue, you'll likely see a ton of posts here pretty quickly.

We are almost done with a basic "troubleshooting guide" which will run through the things our support staff does with direct customers. It also has "recommended/optimized" router settings like port forwarding etc which should resolve a lot of issues.

tylerscell1
01-22-2010, 05:56 PM
Tim your awesome! Thanks! Brandon has been very helpful and they have been resolving 1 at a time...