View Full Version : When on hold, music is playing..
ctaranto
01-22-2010, 10:02 AM
Is there an option to turn off the music that plays (when the caller on hold due to flipping to a 2nd caller during call waiting)? It's awfully loud, and some people we've talked to complain about it.
Even better would be able to choose the music that's played. :)
-Craig
Xponder1
01-22-2010, 10:07 AM
Is there an option to turn off the music that plays (when the caller on hold due to flipping to a 2nd caller during call waiting)? It's awfully loud, and some people we've talked to complain about it.
Even better would be able to choose the music that's played. :)
-Craig
That is a unsupported feature of the ATA per Tim. You could submit a ticket and see if they can turn it off but I doubt it.
ctaranto
01-22-2010, 10:09 AM
That is a unsupported feature of the ATA per Tim. You could submit a ticket and see if they can turn it off but I doubt it.
I'll file a ticket. I have doubts about that statement. I had the same model router with Vonage, and they didn't have any music. And I doubt the RT31P2 has built-in music files that it streams out. :)
Thanks,
-Craig
tylerscell1
01-22-2010, 11:17 AM
It is unsupported i have been trying to get it to turn ON and they cant support it.
Xponder1
01-22-2010, 11:26 AM
http://forums.voipo.com/showthread.php?t=1935&highlight=music
As you can see the owner Tim says they do not support it.