MacGyverLabs
01-27-2010, 05:45 PM
I have opened a ticket for this (CWV-746171) with additional account-specific details, but wanted to post here also to see if anyone else is seeing similar behavior...
While beta testing calls vs. usage and call history, I've noticed quite a few inconsistencies in both billing and call tracking.
For clarity/brevity, problem issues are #1 & #3 - #2,4,5 provided for reference.
1. Off-network outbound (NPA/NXX = 352335) - call history is reflecting call, however duration is incorrect (shows 0 vs. 2 or 3 minutes), and fees are incorrect (as this was an off-network call, I would expect billing) Presumably, if duration counter was fixed/accurate, billing would likely follow.
2. Off-network outbound (NPA/NXX = 512476) - call history is reflecting call, duration appears correct, and fees appear correct.
3. In-network outbound (NPA/NXX = 512336) - call history does not reflect the call at all, cannot determine fee accuracy as call does not appear in history [Call Reference ID: unknown]
4. In-network inbound (NPA/NXX = 512336) - call history is reflecting call, proper duration, proper fees ($0)
5. Off-network inbound (NPA/NXX = 512336) - call history is reflecting call, proper duration, proper fees ($.033)
For what it's worth, the usage information DOES appear to be consistent
(albeit still wrong) on both the reseller CP and the customer CP.
While beta testing calls vs. usage and call history, I've noticed quite a few inconsistencies in both billing and call tracking.
For clarity/brevity, problem issues are #1 & #3 - #2,4,5 provided for reference.
1. Off-network outbound (NPA/NXX = 352335) - call history is reflecting call, however duration is incorrect (shows 0 vs. 2 or 3 minutes), and fees are incorrect (as this was an off-network call, I would expect billing) Presumably, if duration counter was fixed/accurate, billing would likely follow.
2. Off-network outbound (NPA/NXX = 512476) - call history is reflecting call, duration appears correct, and fees appear correct.
3. In-network outbound (NPA/NXX = 512336) - call history does not reflect the call at all, cannot determine fee accuracy as call does not appear in history [Call Reference ID: unknown]
4. In-network inbound (NPA/NXX = 512336) - call history is reflecting call, proper duration, proper fees ($0)
5. Off-network inbound (NPA/NXX = 512336) - call history is reflecting call, proper duration, proper fees ($.033)
For what it's worth, the usage information DOES appear to be consistent
(albeit still wrong) on both the reseller CP and the customer CP.