PDA

View Full Version : VOIPo Ticket System



usa2k
02-10-2010, 05:50 AM
I like the VOIPo Ticket System.
Is it proprietary?
Can it be licensed to Resellers?
Built into the Reseller and User control panels?
A-la-cart?

VOIPoTim
02-10-2010, 06:11 AM
It's commercial from kayako.com and we just use the API to fully integrate into vPanel. There are some free ones out there too which are good. I'll put together a list one day this week.

usa2k
02-10-2010, 06:48 AM
Thank you!

I had done some searching and from one DSLR thread was looking at these below, and had noted some quick impressions about them. (From the perspective of being small scale.) Modules I was looking at in Drupal seem limited.

Looks like "help desk" is a good web search combination.
http://www.dslreports.com/forum/r18494808-Help-Desk-Software

Need a list to look through:

http://www.webhelpdesk.com/pricing.html
free for 1 tech version.

http://www.numarasoftware.com/track-it/help_desk_software.aspx
Free trial download

http://www.grouplink.net/products/helpdesk/
30 day demo

http://www.spiceworks.com/
free

http://www.kayako.com/
expensive

http://www.otrs.com/en/products/otrs/
GPL

http://www.sugarcrm.com/
free and pro version

http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems

http://www.insidecrm.com/features/top-open-source-solutions-121307/
Wow! Most of these have not had file updates in years!

tylerscell1
02-10-2010, 11:59 AM
I vote WHMCS all the way its a pain when setting up WHMCS at first afterwords its a breeze.

zevin
02-10-2010, 07:56 PM
I vote WHMCS all the way its a pain when setting up WHMCS at first afterwords its a breeze.

I second that for WHMCS.

usa2k
02-11-2010, 08:24 AM
I second that for WHMCS.
Looks like everyone should start with WHMCS.

(Keep wanting to type CMS = Content Management system.)
WHMCS = Web Host Manager Complete Solution. :D
If I can associate the Acronym to words, I will do better spelling. :)

tylerscell1
02-11-2010, 08:53 AM
Never knew what it stood for just love it! I do web design/graphic design website hosting and phone service and i can do all of that in whmcs. It has a great ticket system and billing system.

zevin
02-11-2010, 01:32 PM
In the WHMCS forums it looks like they are working on an add-on for VoIP service.

Without and API all the billing will need to be manual. :(

tylerscell1
02-11-2010, 03:44 PM
Do they have one yet

zevin
02-11-2010, 08:34 PM
Not that I have been able to find...

usa2k
02-28-2010, 05:06 PM
Working on putting WHMCS together. Thanks for the sage advice.
I am now signed for a year with an HG Reseller Account. :)
Been busy with online college classes,
and CompTIA.org A+ Training of late ...
Its hard to get to everything!
Until my HG Reseller is running smooth, the VOIPo Reseller will be low key for me.
I have some great URLs reserved for the master plan! VOIPo is certainly in the plan.

usa2k
03-27-2010, 09:03 AM
Working on putting WHMCS together. Thanks for the sage advice.

The Web Hosting part of my Reseller account seems to be pulling together.
I think I will approach the VoIP Reselling low key while I prove out the Web Hosting Package.

I wish for VoIP Packages there was an automated way to provide credit towards a specific month or months after sign-up by using the Promotion Codes. I guess the other way it to simply manually add credit to the newly created account to cover the payment..

tylerscell1
03-27-2010, 11:22 AM
Ive kinda done alot of remodeling on my whmcs support.ivoiponline.net