PDA

View Full Version : Number Porting



VOIPoTim
02-15-2010, 06:15 AM
We are finalizing the details for number porting. Here is what we're looking at so far.

Process

You will need the following to submit a number transfer:

1) LOA (Letter of Authorization) signed by end user. We will provide a template, but you can customize with your company name as long as it has all the required verbiage on it.

2) Copy of recent bill for number to be ported OR account printout/screenshot showing the name/number.

You'll submit them in your vPanel and upload PDF files for these two items.

We'll then submit the port to our carriers and update your as it progress. Depending on the old carrier and the area, porting time varies a lot (from 72 hours - 30 days). Typically we see 72 hour turnarounds for AT&T/Verizon, 7-10 days for most other major carriers (Qwest, Wireless, etc), 14-30 days for VoIP to VoIP and other smaller carriers.

Pricing

Processing ports on our end takes a considerable amount of time and administrative work. We actually have a full-time porting person for VOIPo. We're looking at the following fee structure for porting.

Tier 0 Areas: $5
Tier 1 Areas: $5
Tier 2 Areas: $10
Tier 3 Areas: $10
Toll-Free: $5
Canada: Not Available

Tier 2 & 3 are higher because we have to pay our underlying a $10 porting fee in those areas. $10 is our cost for those areas so there is nothing we can do to drop that. In Tier 0 & Tier 1 areas, we have negotiated special deals and do not pay carriers for porting so we only need to charge for the administrative work associated with it.

I'm going to have this converted to a web-based format and added to the site, but here is a spreadsheet showing the tiers: http://voipo.com/RC-Jan09.xls

usa2k
02-15-2010, 06:37 AM
Excellent Tim. I see it simplest at the Reseller end to charge $10 regardless.

tylerscell1
02-15-2010, 08:08 AM
When will this start?

VOIPoTim
02-15-2010, 08:10 AM
When will this start?

At soft launch.

tylerscell1
02-15-2010, 08:31 AM
Isent that this week?

VOIPoTim
02-15-2010, 08:32 AM
Isent that this week?

We haven't set a date, but expect it within the next few weeks.

tylerscell1
02-15-2010, 08:45 AM
Oh alright

tylerscell1
02-16-2010, 07:40 PM
So if we took your LOA and changed Voipo to our company name couls we go ahead and start getting paperwork together?

patoka
02-16-2010, 10:16 PM
Can toll free numbers be ported?

usa2k
02-17-2010, 04:58 AM
Can toll free numbers be ported?
"Toll-Free: $5" per Tim (http://forums.voipo.com/showpost.php?p=16661&postcount=1)

tylerscell1
02-17-2010, 10:10 AM
So if we took your LOA and changed Voipo to our company name couls we go ahead and start getting paperwork together?

Also would there be a place where the client could check the status on there porting?

usa2k
02-17-2010, 10:33 AM
A Thought: Perhaps a progress note could show in the CP for LNP?
Something should also be accessible by the Reseller Pages.
Or the Reseller could get email updates?

tylerscell1
02-17-2010, 10:43 AM
A Thought: Perhaps a progress note could show in the CP for LNP?
Something should also be accessible by the Reseller Pages.
Or the Reseller could get email updates?

Yea Perfect! Ill settle for anything just a idea I thought id add. By the way Tim are you guys done with the Hardware page or is there more to come?

tylerscell1
02-18-2010, 01:16 PM
How long does it normally take to port from:

Magic Jack > VoIPo Reseller
Bell South / AT&T > VoIPo Reseller

Just curious.

VOIPoTim
02-18-2010, 01:19 PM
All ports will vary, but usually anywhere from 7-45 days depending on how fast old provider responds. Landlines port the fastest....VoIP (especially MJ) take longer.

tylerscell1
02-18-2010, 01:23 PM
Alright Great! Once we port it it becomes a voipo number correct? Also how would we cancel there old number without disrupting service.

VOIPoTim
02-18-2010, 01:33 PM
Alright Great! Once we port it it becomes a voipo number correct? Also how would we cancel there old number without disrupting service.

It would be ported into a VOIPo carrier partner (varies by area). VoIP providers don't port numbers directly.

You would need to wait until after the port is 100% done to cancel or the number would be lost. It's not possible to port canceled numbers.