View Full Version : Canceled Accounts
tylerscell1
02-18-2010, 01:19 PM
I canceled a account yesterday and today that number is availible in the area again. Shouldent you wait like 60-90 days before puting it back into there? If the reseller sold that number its posible the client would get alot of wrong numbers.
tylerscell1
02-18-2010, 01:20 PM
The number was 7064035061 and if you call it now it like sends you to there voicemail. Its a canceled account...
tylerscell1
03-02-2010, 05:35 PM
If the reseller no longer wishes to be a reseller what happens to the existing clients on there vPanel? Will they become a VoIPo customer? Could the reseller transfer it to another reseller? Just trying to think of every case senario.
VOIPoTim
03-02-2010, 05:38 PM
The number was 7064035061 and if you call it now it like sends you to there voicemail. Its a canceled account...
Was this before or after the bug was reported...
Remember bug fixes apply only to new accounts.
tylerscell1
03-02-2010, 05:40 PM
I will run a quick test. I just posted a reply about the reseller thing above your response. Seemed to be better than opening a new thread.
tylerscell1
03-02-2010, 05:45 PM
I just created a new account and canceled it. Still going to voice mail.
tylerscell1
03-05-2010, 06:33 AM
Tim, (or Brandon)
Did you ever look into this?
VOIPoBrandon
03-05-2010, 08:24 AM
I just created a new account and canceled it. Still going to voice mail.
Can you PM me the username / phone number, thanks!
________
Shower Girl (http://www.fucktube.com/categories/982/girl/videos/1)
usa2k
03-18-2010, 06:01 AM
I put in a ticket for a canceled Toll Free that showed a charge for a minute yesterday.
Call Reference ID: 755904717_122757628@4.55.14.163
Ticket ID: WKZ-480845
Line was canceled ... can't seem to locate any cancellation record.
I think at least a week.
tylerscell1
03-18-2010, 07:05 AM
There is no canceled recording still.
usa2k
03-18-2010, 08:15 AM
There is no canceled recording still.
I like the email that says an account is created.
There should be a matching one for cancel, and another for suspend.
tylerscell1
03-18-2010, 08:37 AM
There is a canceled email. Im talking about if I cancel a number/account it should have a message when you call it saying its been disconnected :)
usa2k
03-18-2010, 02:15 PM
Feb 19 an account was canceled.
The email subject was: VOIPo Reseller - Account Cancelled
Note 'Canceled' is misspelled.
The email body said: An account has been cancelled within your VOIPoReseller portal.
Again misspelled.
Two days later that would be meaningless.
I see now, it would be nice for VOIPo to say something specific.
I did not know VOIPoReseller was a single word.
No wonder I could not do an email search using the DID.
Its easier to see flaws when you try and use something!
usa2k
03-18-2010, 02:52 PM
I put in a ticket for a canceled Toll Free that showed a charge for a minute yesterday.
Call Reference ID: 755904717_122757628@4.55.14.163
Ticket ID: WKZ-480845
Line was canceled ... can't seem to locate any cancellation record.
I think at least a week.
How does this 1 minute call add up to $0.065
(Another call to the canceled Toll Free.)
IN PSTN TOLL-FREE 1 minute @ $0.02500000 - $0.025
OUT ON NETWORK 1 minute @ $0.00000000 - $0.000
USF Fee 8.4% - 0.00504 Call Reference ID: 772220075_46846998@4.55.14.163
$0.025
$0.00504
=========
$0.03004
usa2k
03-19-2010, 11:41 AM
Call Reference ID: 973590229_104447424@4.55.14.163
Call Reference ID: 772715228_76143985@4.55.14.163
Call Reference ID: 771945187_22136166@4.55.14.163
A new call from a toll free I have canceled.
Ticket ID: WKZ-480845 from 06:04AM 03/18/2010
In theory, adding info to a ticket without a reply will push its priority back.
Its really not an inconvenience though, so I added the above info just now.
usa2k
03-20-2010, 10:09 AM
I did some additional tests
Creating a new Toll Free Forwarded, I set it up to call a Reseller account.
Call went though fine (Except for the but that bypasses inbound routing.)
When I canceled the account the Toll Free got a busy signal.
Creating a new Toll Free Virtual, I set it up to call a Reseller account.
Call went though fine (Except for the but that bypasses inbound routing.)
When I canceled the account the Toll Free got a busy signal.
I am thinking I should cancel the DID getting the wrong numbers via the old Toll Free number. That would end this issue. (If this is a legacy config issue, then nobody else should see this issue.)
Toll Free Inbound routing to Reseller accounts is on their list of fixes.
I suspect its related to SIP routing if I were to take a wild guess.
usa2k
03-20-2010, 11:52 AM
One more thought
It would be nice to have a $0.00 transaction record when a line is canceled.