View Full Version : Cnam
burris
02-19-2010, 01:34 PM
Since this morning my CID is only showing the inbound calling numbers..also repeated in the name slot.
I would suspect that since I am on the Chicago or ? server, that is the reason.
Anyone else seeing this from Chicago or wherever we were re-pointed?
usa2k
02-19-2010, 02:08 PM
Looks to be the case again.
My old ticket was Ticket ID: EFH-649837 from 2/15 and was corrected quickly at that time.
Did you put a ticket in?
burris
02-19-2010, 02:10 PM
As I said, I have a feeling this may be due to the new server switching going on.
At this stage, it's not important enough for me to bother..
VOIPoBrandon
02-19-2010, 03:00 PM
Burris,
Is the primary issue in regards to your Outbound Caller-ID / CNAM that is showing, is incorrect? Also the inbound issue is where the Phone Number is duplicated in the spot of both "Display" + "Phone Number" is that what you are referencing, please advise -- thanks!
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burris
02-19-2010, 03:12 PM
Hi, Brandon..
What I see is on the inbound.
The calling number appears in both slots...No CNAM
Thanks....
burris
usa2k
02-19-2010, 04:18 PM
Hi, Brandon..
What I see is on the inbound.
The calling number appears in both slots...No CNAM
Thanks....
burris
Same here.
VOIPoBrandon
02-19-2010, 04:34 PM
Can you guys reproduce the issue once more and PM me a Call-ID please, thanks!
burris
02-19-2010, 04:39 PM
Brandon...
Calls that came in after 5:09pm my time are OK now.
Did you work your magic again.;)
usa2k
02-19-2010, 04:43 PM
Mine continues to show the Number in place of CNAM.
Conversely, my Reseller Account shows Livonia MI for the same inbound call.
(My cell phone.)
VOIPoBrandon
02-19-2010, 04:44 PM
Brandon...
Calls that came in after 5:09pm my time are OK now.
Did you work your magic again.;)
Great, glad to hear its working now, slight bug introduced by upstream carrier changing their included headers upon routing calls to us.
All should be resolved, please advise if otherwise -- thanks!
VOIPoBrandon
02-19-2010, 04:44 PM
Mine continues to show the Number in place of CNAM.
Conversely, my Reseller Account shows Livonia MI for the same inbound call.
(My cell phone.)
Please advise if this is still the case (had to update various network proxies) to include the fix. Thanks!
usa2k
02-19-2010, 04:45 PM
It is still the case.
VOIPoBrandon
02-19-2010, 04:48 PM
Can you shoot me an offending Call-ID, thanks!
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usa2k
02-19-2010, 05:41 PM
Can you shoot me an offending Call-ID, thanks!
Call Reference ID: 1661881741_87463883@192.168.37.68
and I will IM you the number I tried.
No hurry needed, even Monday is OK ...
scott2020
02-19-2010, 11:45 PM
Call Reference ID: 1661881741_87463883@192.168.37.68
and I will IM you the number I tried.
No hurry needed, even Monday is OK ...
Same problem here. I will open a ticket.
I've had no incoming CNAM since being switched to the Chicago server. My phone displays "Unknown Name" but does display the phone number.
VOIPoTim
02-20-2010, 10:35 PM
It seems like one of our upstream providers has changed the format they are sending calls to us in and the field we are checking for the number to do the cnam lookup on is not showing the number now.
To fix this, we need to add a handler for checking the other fields in the headers as well. If you are not seeing the names, this should be fixed first thing Monday morning.
VOIPoBrandon
02-22-2010, 07:07 AM
This issue should now be fully resolved. Please advise if you guys are experiencing otherwise, thanks!
usa2k
02-22-2010, 07:20 AM
Looks resolved for me! :D
That was fast work for Monday!