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tylerscell1
02-21-2010, 08:20 AM
I added a virtual number to a account and I cant find the option to forward it to another number

usa2k
02-21-2010, 09:10 AM
It should be a line under https://cp.voipwelcome.com/features/local_numbers
It gets created at https://cp.voipwelcome.com/phone_numbers

I should probably test one too.

tylerscell1
02-21-2010, 09:19 AM
Could not find a place to make it forward

usa2k
02-21-2010, 09:40 AM
Could not find a place to make it forwardYou are right. That link allows a ring tone setting, and a place to create a mailbox.

SILLY ME
The virtual line ALWAYS goes to the primary line.
And uses the Primary Voice Mail, unless you create a new Mail Box.

The Forwarded account choice,
is an independent account and must be forwarded to a DID or SIP number.

So what you saw is what you get.

tylerscell1
02-21-2010, 10:19 AM
So would I need to create another account or is this a error?

usa2k
02-21-2010, 10:32 AM
What was your intention?



A number that uses the same minutes and same outgoing CID as the Primary DID,
but acts a second number people can call you at.
https://cp.voipwelcome.com/phone_numbers

Can be a Virtual Number

Can be a Toll Free DID
Can be a Local DID








A number that can forward to any number separate from other accounts.
https://cp.voipwelcome.com/reseller/accounts

Can be a Full Account

Can be a Local DID


Can be a Forwarded account

Can be a Toll Free DID
Can be a Local DID

tylerscell1
02-21-2010, 10:35 AM
Just wanted a Local Forward

usa2k
02-21-2010, 10:40 AM
The Modify Account page does not allow switching from Full/Forwarded to Virtual and back.


Perhaps this can be a Reseller feature request? (Maybe for a fee?)

In the meantime, I bet a reseller@voipo.com email might get the account changed from Virtual to a Forwarded account. (On a business day.)

Starting over *might* by canceling, put that number back in inventory, but to do so without time for regret, and reinstatement is IMHO a bad implementation.
http://forums.voipo.com/showpost.php?p=16860&postcount=1

tylerscell1
02-21-2010, 12:54 PM
*Smacks USA2K* FOR A FEE! SHHHHH! Quiet!

usa2k
02-21-2010, 12:57 PM
*Smacks USA2K* FOR A FEE! SHHHHH! Quiet!

You pass it to the customer if they did it,
or wish to convert.

Actions have consequences!

tylerscell1
02-21-2010, 01:04 PM
*Smacks Again* Yes but it was accidental. Thank god for reseller beta credit.