adrienqa66
09-24-2010, 03:38 PM
Hello,
I have been a customer for at least a year (longer I believe) and one thing that I always end up having to adjust to is how the voicemail voice says the prompts.
The voice itself is fine; it's automated too which is true for all systems; but the way it works is what I would love to see improved upon.
Specifically, when I'm told what buttons to push, it confuses me because for example: "Press # to exit" doesn't flow well; so I momentarily will get confused as to which key to press. I think it's because "to exit" was recorded not to follow the #. For example, if the message was: "To exit, press #", it would sound "normal."
Actually, in reviewing the messages, this seems to be the odd one out; the other messages are just fine.
When entering voicemail on my phone, the message is fine until the aforementioned recording occurs.
Please consider changing, rerecording, etc. at some point.
I always have the issue of oh it sounds like I have to wait to hear what to press when actually it's been mentioned, it's the fluidity of the message that throws me off.
I know this is probably "nitpicking" but when I'm tired, etc. especially, I get thrown off.
Thanks!
I have been a customer for at least a year (longer I believe) and one thing that I always end up having to adjust to is how the voicemail voice says the prompts.
The voice itself is fine; it's automated too which is true for all systems; but the way it works is what I would love to see improved upon.
Specifically, when I'm told what buttons to push, it confuses me because for example: "Press # to exit" doesn't flow well; so I momentarily will get confused as to which key to press. I think it's because "to exit" was recorded not to follow the #. For example, if the message was: "To exit, press #", it would sound "normal."
Actually, in reviewing the messages, this seems to be the odd one out; the other messages are just fine.
When entering voicemail on my phone, the message is fine until the aforementioned recording occurs.
Please consider changing, rerecording, etc. at some point.
I always have the issue of oh it sounds like I have to wait to hear what to press when actually it's been mentioned, it's the fluidity of the message that throws me off.
I know this is probably "nitpicking" but when I'm tired, etc. especially, I get thrown off.
Thanks!