View Full Version : SIP and additional BYOD on same number?
sabzimandi
03-08-2011, 07:31 AM
I have been using VOIPo as my main home line since quite some time now and have to travel often now due to work.... A couple of questions as I am not sure how/what is legal or not and what works....
1. Can I have a simultaneous SIP setup of my VOIPo number on my laptop? Simultaneous = keep adapter working at home, but also have the same number on softphone. Obviously, only 1 will be used per call and not both together.
2. Can I setup another BYOD adapter with same number and carry with me, again, leaving original setup at home and only using 1 per call. Family is at home and I want them to be able to use the phone whenever they want to.... and when carrying with me internationally, I can hookup and be able to make/receive calls?
usa2k
03-09-2011, 04:34 AM
The answer is yes, as long as you have reasonable Residential usage patterns. The average user is about 500 minutes in/out monthly. If you regularly go over 3000, or have other unusual calling patterns, it will draw the attention of VOIPo.
Go to https://secure.voipo.com/preferences/softphone for the credentials. It does not allow international calls (Canada is considered non-international.)
For softphone support, try the BYOD forum for more user to user support.
http://forums.voipo.com/forumdisplay.php?f=28
Only the VOIPo ATA is supported by VOIPo staff.
tritch
03-09-2011, 01:14 PM
If you regularly go over 3000, or have other unusual calling patterns, it will draw the attention of VOIPo.
Just for clarification.....the TOS was updated a few months ago and it is now 5000 minutes. This is more in line with some of their competitors......
http://www.voipo.com/tos.shtml
VOIPoTim
03-09-2011, 02:08 PM
Just for clarification.....the TOS was updated a few months ago and it is now 5000 minutes. This is more in line with some of their competitors......
http://www.voipo.com/tos.shtml
Another note is that we do charge for overages now though like all competitors do. If someone exceeds 5,000, they will be billed t 1.9 cents for the excess minutes.
We were able to increase the cap from 3,000 to 5,000, but had to add in overage billing to protect ourselves.
caseydoug
03-09-2011, 02:46 PM
Another note is that we do charge for overages now though like all competitors do. If someone exceeds 5,000, they will be billed t 1.9 cents for the excess minutes.
We were able to increase the cap from 3,000 to 5,000, but had to add in overage billing to protect ourselves.
Tim, is that automatic, or do you still have the "soft cap" where you check it out first?
VOIPoTim
03-09-2011, 03:10 PM
Tim, is that automatic, or do you still have the "soft cap" where you check it out first?
It's still handled manually, but it's a hard limit. That's over 10x the average user so if someone is hitting it, they're definitely doing some pretty heavy usage.
WisTex
03-16-2011, 10:58 PM
5000 minutes is over 83 hours of being on the phone. Compare this with approx. 160 hours a month at work if you work 8 hours a day 5 days a week. You'd have to be on the phone like it's your job to hit 5000 minutes a month. If you have multiple people using the line, or someone hitting the phones 3 hours a day (like a chatty teenager or a salesman) you could hit 5000 though.