JohnnyComms
04-05-2011, 07:07 PM
Hi. I am trying to understand the billing system. Support advises that the cash balance is separate from the minutes remaining. Where does the number of minutes (the 1000 I start with each month, minus what I used) show up? What happens after the 1000 minutes runs out? Does it start using the cash balance at a penny a minute? Is this like a cash account that I sweep into a minutes account, and how do I see the minutes balance?
481 minutes got used up on a call which apparently did not hang up. (Call problem was since resolved.) The minutes allotted were used up, and the number stopped working until I added minutes. So I emailed support to ask about the above, and the reply was that I could add as many minutes as I wanted. That leads to the questions above.
Also, another thread says that the same reseller account SIP credentials can be used by an infinite number of multiple, simultaneous sessions. I take that to mean I can register as many devices or softphones as I want using my reseller account SIP credentials, and if I use them simultaneously, each one will use the minutes allotted in the control panel. Is that correct?
If that's so, do other accounts I create have their own SIP credentials, and do they work this way, too? Or do they just use my SIP credentials?
Thanks for any information,
Theron
481 minutes got used up on a call which apparently did not hang up. (Call problem was since resolved.) The minutes allotted were used up, and the number stopped working until I added minutes. So I emailed support to ask about the above, and the reply was that I could add as many minutes as I wanted. That leads to the questions above.
Also, another thread says that the same reseller account SIP credentials can be used by an infinite number of multiple, simultaneous sessions. I take that to mean I can register as many devices or softphones as I want using my reseller account SIP credentials, and if I use them simultaneously, each one will use the minutes allotted in the control panel. Is that correct?
If that's so, do other accounts I create have their own SIP credentials, and do they work this way, too? Or do they just use my SIP credentials?
Thanks for any information,
Theron