andunn
03-07-2015, 10:57 AM
So I signed up today for your service. Some questions for a newbie:
1. Why are you starting my first month now when after sign up it is going to take 5-10 business days for my device to arrive. Would it not make sense to start service when the device is hooked up the first time since I can't use until that time?
2. I ported my number which will take 10-15 business days. Why assign me a temporary number which I can't use since I don't have your device? Yes, I can still use my current phone number which is being ported, but I am being billed by another company for that since the number is not associated with you yet.
3. I used a code which was suppose to give me a free additional month on top of my subscription I was purchasing. When checking out it accepted the code. So I should have received 25 months. However, it only has me listed for 24 months.
Thanks,
1. Why are you starting my first month now when after sign up it is going to take 5-10 business days for my device to arrive. Would it not make sense to start service when the device is hooked up the first time since I can't use until that time?
2. I ported my number which will take 10-15 business days. Why assign me a temporary number which I can't use since I don't have your device? Yes, I can still use my current phone number which is being ported, but I am being billed by another company for that since the number is not associated with you yet.
3. I used a code which was suppose to give me a free additional month on top of my subscription I was purchasing. When checking out it accepted the code. So I should have received 25 months. However, it only has me listed for 24 months.
Thanks,