GreenLantern
10-05-2011, 10:40 AM
All of my reseller customer accounts went down this morning.
For some reason my credit card didn't clear, even though my bank says it was authorized and should have gone through.
As a result, none of my customers had phone service for 2 hours while I tried resubmitting the payment and eventually got it to work.
Can we get the refill threshold set to something other than $0? It needs to try refilling at $50 or some limit the reseller selects. That way if there is a failed payment, we don't have hundreds or thousands of customers cut off all at once.
For some reason my credit card didn't clear, even though my bank says it was authorized and should have gone through.
As a result, none of my customers had phone service for 2 hours while I tried resubmitting the payment and eventually got it to work.
Can we get the refill threshold set to something other than $0? It needs to try refilling at $50 or some limit the reseller selects. That way if there is a failed payment, we don't have hundreds or thousands of customers cut off all at once.