Redesigned VOIPo.com Site

[VOIPoTim]

We've just rolled out a redesign of our main www.VOIPo.com website.

What does everyone think?

Does anyone see any bugs with it?


PS: Yes, the new vPanel design is right behind it and will be rolled out soon.

[holmes4]

I like it overall, though the pages seem a bit long to me. Still, the layout is nice and the important information is at the top.

One bug - each page offers a place for me to log in to vPanel. When I put in my credentials there, it just takes me to the old vPanel login rather than actually logging in.

The international page is far too long - much too much information to be sent to every viewer on that page. Put it behind the country search tool.

[LoadStar]

We've just rolled out a redesign of our main www.VOIPo.com website.

What does everyone think?

Nice!! What about...

PS: Yes, the new vPanel design is right behind it and will be rolled out soon.
Oh. Yeah. That. :o ;)

[dtrose]

Looks Great. Much Improved!

Tim - I sent you a PM on this Forum. Wanted to make sure that you received it. Thanks

[holmes4]

Hmm - I replied earlier and it told me my post had to be moderated... Wonder why- I hardly said anything controversial.

[usa2k]

I like the snappy feel. Organized.
Sign-up is very transparent.
The contact page might be improved wit https for a secure form.

[VOIPoTim]

Hmm - I replied earlier and it told me my post had to be moderated... Wonder why- I hardly said anything controversial.

The flagging for that is all automated through a service that analyzes each post and it does have a lot of false positives. Not sure why your post was flagged, but i's not specific to your account.

Post is approved now.

[ThorsDad]

My initial impression is that I like the redesign.

The features page doesn't mention Beta Features. Some, such as outgoing fax are quite important to some people. Perhaps you should work on making Beta Features real features.

How Does VOIPo Work? section could be more informative. Perhaps a link to a page with ATA photos and installation instructions. Some of us like to see what we are getting and exactly what we will need to do before we order.

Why Choose VOIPo? Good but "Save up to 75% on phone service."? I figure that I am saving 83% and am getting more features.

Cloud Numbers, I'd add a Fax Number box next to the US and Toll Free boxes to make it clearer. Do you get outgoing Beta Fax with a Cloud Number?

Reseller VoIP, does that need to be on the main menu bar and a main part of the front page? Seems confusing for laymen and anyone looking for reseller/affiliate programs know to look in the footer. Unless I'm missing something it seems like a very specialized program rather than a service option I should look into.

Support/Getting Help page, no link to this forum? On the topic of this forum it would be nice it someone at VOIPo responded to questions here. Some questions don't warrant a support ticket but it seems that is the only way to get an answer.

Order Form, as I mentioned in another (so far unanswered) post the Promo/Referral Code box does nothing when I enter my phone number and click Apply.

Those are my initial thoughts looking over the new design. I'm looking forward to seeing the new vPanel.

Craig

[karlkras]

PS: Yes, the new vPanel design is right behind it and will be rolled out soon.

Well, since the main site is primarily to sell the service, which was already at a level to convince me, most of my time is spent using the vPanel which please-o-please upgrade. It's almost embarrassingly painful to use. I'd be more than happy to provide feedback on that. I don't have much need to visit the main marketing site any longer...

[MongoRanger]

I just signed up for Voipo on 11/1. I am trying to use the forums to answer questions I have since there was next to no documentation sent with the device. Every time I want to do a search Captcha is required and now I see it is also required for posting. I completely understand using Captcha for unregistered users but for registered members it is completely unacceptable. Please remove it for users that are logged in, there is no reason for it, that is what admins and mods are for.

[dpiehl]

PS: Yes, the new vPanel design is right behind it and will be rolled out soon.

I am extremely skeptical. When I joined VOIPo over a year ago I saw promises dating back to 2009 that a new VPanel is coming. This most recent statement is over two months old and still we are saddled with the terrible, hard-to-navigate, old VPanel. This is by far and away the worst feature of an otherwise good product.

Where is the upgraded VPanel?! :confused:

[VOIPoTim]

I am extremely skeptical. When I joined VOIPo over a year ago I saw promises dating back to 2009 that a new VPanel is coming. This most recent statement is over two months old and still we are saddled with the terrible, hard-to-navigate, old VPanel. This is by far and away the worst feature of an otherwise good product.

Where is the upgraded VPanel?! :confused:


VOIPo is an extremely fast-growing company in a very complex industry (telecom). We have to balance adding new things and maintaining our infrastructure and doing a lot of behind the scenes upgrades to maintain the growth without sacrificing the quality.

While some might disagree, I prioritize keeping the service stable and reliable above enhancing it. Due to our fast growth, this means we often have lots of unexpected projects that have to take priority in order to keep our load under control so our system can handle the growth. This sometimes makes enhancements move slower than we'd like because they have to be balanced in with other development work (to keep things reliable and able to handle the load) that ultimately may be unplanned but take a higher priority.

The new VPanel is in the works and we will upgrade it in the future. We are not providing ETAs or timelines for this since it has to be worked in with all the other development we have going on which can be somewhat unpredictable.

We'd love to roll out new stuff constantly but ultimately but we have to be sure we keep up with the growth and don't run into growing pains along the way.

[usa2k]

As a beta tester of Residential, I admired that Tim extended the soft-launch and full launch of their business until Tim was satisfied. I'm sure that cost plenty of money, but really avoided problems down the road. Their innovation and updates, such as the new vPanel may seem slow, but I have confidence that infrastructure, ability to scale, and consistent dial tone will always trump any dates Tim might predict.

Looking forward to 2012 Tim! :D

[dpiehl]

Please consider the VPanel may be keeping you from picking up more customers.

I have talked shared my satisfaction with VOIPo with many of my friends and relatives but I always stop short of recommending they sign up for your service because of the VPanel interface is so hard to navigate. I am sure I would end up providing tech support when they can't find their way around.

Quality is compatible with stability and reliability at a good price. Thanks!

[ymhee_bcex]

actually, I agree with both dpiehl and usa2k :p
If you are moving from PSTN you probably haven't had a need to access telco's website more than a few times a year (other than view your charges). So, ugly website wouldn't be the reason that prevents you from switching.

However, VOIP is much more than cheap PSTN (annoying Vonage commercials notwithstanding). I love FreePBX interface, but obviously it's a huge overkill for residential service. However, OBi control panel ("expert pages") is something to emulate. Even if you take away VSP pages that are maintained by VOIPo and locked - there are still numerous "user" settings that are exposed in clear and fairly logical manner.

Tim is correct, that it is always a matter of priorities (or ROI). From that perspective, I am sure there are people who appreciate the difference between "black list", "disconnect", and "busy signal" as call route action. However, whoever decided to implement this functionality before improvements in website UI needs some additional training...

[ymhee_bcex]

Hmm... I posted yesterday, and it looks like it is still in "moderation queue". Strange, since other posts were posted since. :(
Don't know what the rules are, since this one was posted immediately as well...

UPDATE: I just notice that there is a whole thread related to moderation glitches. I would move this message there, but I don't see a way to delete from here, and I don't want to cross-post