oldcqr
11-16-2011, 06:11 PM
It's been 2 1/2 days since I started to experience problems, and the first tier people (or whatever you call them) are now making things worse.
On Monday I had a lot of problems with 1 way audio and calls not connecting. I opened a ticket, changes were made, and the problems continued. In fact at that point they got worse: my caller ID stopped working correctly. They made another change and now my incoming calls are most of the time going to voicemail, AND my caller ID is still missing. I ran the network tests and everything looked good, except 1 dropped packet in 750.
Support then changed be to the WEST sipserver (which makes no sense since I am in FL and east/central has better latency). It took nearly 10 mins for my ATA to register. The 1 way audio and calls not connecting issue CONTINUES as well as the Caller ID issue.
As a final insult, the tier 1 people the CLOSED my ticket saying that the ATA registered and everything was working. The MULTIPLE call ID's I've attached to the ticket speak otherwise.
Can someone from a higher tier PLEASE look at my problems/ticket? DCL-770182
On Monday I had a lot of problems with 1 way audio and calls not connecting. I opened a ticket, changes were made, and the problems continued. In fact at that point they got worse: my caller ID stopped working correctly. They made another change and now my incoming calls are most of the time going to voicemail, AND my caller ID is still missing. I ran the network tests and everything looked good, except 1 dropped packet in 750.
Support then changed be to the WEST sipserver (which makes no sense since I am in FL and east/central has better latency). It took nearly 10 mins for my ATA to register. The 1 way audio and calls not connecting issue CONTINUES as well as the Caller ID issue.
As a final insult, the tier 1 people the CLOSED my ticket saying that the ATA registered and everything was working. The MULTIPLE call ID's I've attached to the ticket speak otherwise.
Can someone from a higher tier PLEASE look at my problems/ticket? DCL-770182