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VOIPoTim
06-17-2008, 09:18 AM
Everyone has been moved to the new production cluster.

You should connect using sip.voipwelcome.com

If you are using codeblue or zeus hostnames, the DNS has been updated for you so you should be connecting to it already.

There shouldn't be any issues, but if you run into any please email support@voipo.com so we can get them addressed.

burris
06-17-2008, 09:50 AM
After a reboot, I'm on....

zeus.voipwelcome.com

Is that correct?

VOIPoTim
06-17-2008, 10:55 AM
After a reboot, I'm on....

zeus.voipwelcome.com

Is that correct?

Yes, that's fine. sip.voipwelcome.com will redirect you guys to an appropriate server with zeus being one of them. Provisioned users are automatically taken care of.

dswartz
06-17-2008, 11:03 AM
remapped to sip instead of zeus and all is well. i realized while doing this that i needed to update my monitoring software to check the new server instead of codeblue :)

Montano
06-17-2008, 02:07 PM
Changed from zeus to sip and all is working well.

gbh2o
06-17-2008, 07:50 PM
No problems moving to sip from zeus.

usa2k
06-17-2008, 08:25 PM
My Grandstream still points at zeus, even after a soft reboot.
Should it be given a power-off/power-on condition?

myvoip07
06-17-2008, 10:04 PM
moved to sip from zues succesfully.

quattrohead
06-18-2008, 05:00 AM
How do we get to the control panel now ? codeblue.voipo.com is dead, voipwelcome.com goes nowhere etc.

burris
06-18-2008, 05:12 AM
Same here..

VOIPoTim
06-18-2008, 05:42 AM
Control Panel Access: secure.voipo.com

burris
06-18-2008, 06:00 AM
That's what I have, but still no go for me.

VOIPoTim
06-18-2008, 06:38 AM
That's what I have, but still no go for me.

What's happening when you go to it?

burris
06-18-2008, 06:43 AM
I enter my id number and pw and it returns to the entry screen asking for the info again.

VOIPoTim
06-18-2008, 07:18 AM
I enter my id number and pw and it returns to the entry screen asking for the info again.

Sounds like it could be isolated. Can you e-mail support@voipo.com so there's a ticket logged for it? I'll have someone take a look.

tj008
06-18-2008, 07:54 AM
Sent in an email to support yesterday. I changed my SIP proxy to sip.voipwelcome.com and no go. Also tried zeus. Did anything else change?

Using Linksys PAP2.

TJ

VOIPoTim
06-18-2008, 07:59 AM
Sent in an email to support yesterday. I changed my SIP proxy to sip.voipwelcome.com and no go. Also tried zeus. Did anything else change?

Using Linksys PAP2.

TJ

Did you get a ticket number? I don't see it so maybe it didn't go through. If not can you resend? support@voipo.com

tj008
06-18-2008, 08:03 AM
No ticket number. I resent the email. I will send from another email as well. Maybe Hotmail is hiccupping.

TJ

burris
06-18-2008, 08:04 AM
My ticket number is..

JPJ-217243

quattrohead
06-18-2008, 08:43 AM
secure.voipo.com works for me, maybe DNS propagation slow to some users ?

tj008
06-18-2008, 09:47 AM
I'm back online. Never got the email. One more nail in the Hotmail coffin. :)

Thanks!

TJ

VOIPoTim
06-18-2008, 10:13 AM
Glad to hear everyone is getting set. If anyone else has issues, let us know.

burris
06-18-2008, 10:29 AM
Hi, Tim....

Should my Vpanel be working...I still can't access it.

I have the GS and am provisioned along with my MAC address.
Maybe this would make a difference.

usa2k
06-18-2008, 10:32 AM
... Never got the email. ...
Me neither, and I have a Google Mail account.
With GMail, Godady Hosted Email, I keep getting service messaged from capital1 saying to check my email address.
I finally gave them my work address and all is quiet :eek:

fisamo
06-18-2008, 01:24 PM
Glad to hear everyone is getting set. If anyone else has issues, let us know.

I'm also unable to access the vPanel for my Residential account. My Express account worked just fine, however. I submitted a ticket for the Residential lockout. # is MUE-709474.

Edit 2:OK, I'm a moron--I had changed my password and had forgotten about it. :rolleyes:

Edit: BTW, sip.voipwelcome.com seems to be working OK. But I did have some weird routing about 15-30 mins ago. Outbound calls didn't connect to the correct line (don't know where they connected to--that's why I wanted to get into the vPanel). For one connection, voice was choppy, and after a few seconds it cleared up enough for me to confirm that I had connected to the wrong number. FWIW, I have 'proof' (Asterisk log) that I dialed the correct number. ;)
Edit 3: My call logs confirm that I dialed the correct number: 202-222-xxxx. However, I am fairly certain that I was somehow connected to 413-739-zzzz... ??? I placed these calls between 2:45 - 2:50pm, as listed in my CP (Eastern time). I assume the connection to the 413 number, because the holder of that number called my voipo line. I saw it ring once but ignored the call (didn't recognize the number); that number also connected with my mobile phone twice, which is my failover number.

dswartz
06-19-2008, 06:53 AM
Humbug. Just noticed that zeus is not allowing pings, so my monitoring SW is failing :(

VOIPoTim
06-19-2008, 07:09 AM
Humbug. Just noticed that zeus is not allowing pings, so my monitoring SW is failing :(

Yeah, our new systems run with pretty tight security.

dswartz
06-19-2008, 08:51 AM
I take it that means "no ping for you?" Not bitching, just want to know if I should stop monitoring it.

VOIPoTim
06-19-2008, 08:57 AM
I take it that means "no ping for you?" Not bitching, just want to know if I should stop monitoring it.

Well it just means pings won't work, right. It only responds on the ports we use for service.

gbh2o
06-19-2008, 09:14 AM
Well, now I can't log into either the Express or Residential accounts. And, I've changed nothing!

And then it was back! ;-)

burris
06-19-2008, 09:17 AM
Well, now I can't log into either the Express or Residential accounts. And, I've changed nothing!

You may have to do what I did, since something changed with my password in the migration.

Try it with the Auth ID rather than the password you were originally using..

dswartz
06-19-2008, 09:22 AM
okay, no biggie... i'll stop pinging now :)

usa2k
06-19-2008, 05:35 PM
I rebooted the GS and checked - on sip now :)

I checked a message with vPanel, and deleted it by vPanel.
(1st time I've removed a message that way.)
My VMWI on the phone stayed on ...
I then left a message and cleared it dialing 123
The VMWI cleared

I do not usually use the vPanel access. So this may have been an exception to normal operation.