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VOIPoTim
08-03-2008, 05:09 PM
We are aware that there was an update pushed out to some users this weekend that should have NOT been. This updated was primarily related to the way we handle provisioning and firmware. This update was applied systemwide before being thoroughly tested per policy in an effort to correct isolated issues with some non system-wide issues. This is not standard operating procedure and should not have happened.

We have seen a few reports of issues related to this over the weekend.

We've backed out the changes for the time being until they are thoroughly tested.

Some things that could be indicative of a problem:

ATA locking/freezing up
Clicking sounds
ATA not hanging up at the end of a call unless you do a hard reboot

If you are seeing any of these, please reboot your ATA so it can pick up changes. If you still see these issues, please e-mail support@voipo.com for assistance.

Again, this did not impact everyone and only applies to you if you've started experiencing these types of issues.

We apologize for any inconvenience this has caused.