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View Full Version : client area bug - "0 Open Support Tickets" always shown



voxabox
11-04-2008, 03:51 PM
I notice despite that fact that I have 1 open ticket and 1 hold ticket, the client area (https://billing.voipo.com/clientarea.php)'s landing page (1st page) always shows "0 Open Support Tickets"

It seems that there are other ways for support to be notified of newly submitted tickets as they've replied to my numerous tickets with lightning speed:)

Cheers,
-v

VOIPoTim
11-04-2008, 03:56 PM
Are you sending them from the same e-mail that the client area has?

gbh2o
11-04-2008, 05:46 PM
I notice despite that fact that I have 1 open ticket and 1 hold ticket, the client area (https://billing.voipo.com/clientarea.php)'s landing page (1st page) always shows "0 Open Support Tickets"

Good catch. Cliant area page does always show '0', and we know that I have more than that! ;-)

VOIPoTim
11-04-2008, 06:12 PM
Ok I see now. So they show up in the system for you, but the counter doesn't update?

voxabox
11-04-2008, 07:06 PM
Ok I see now. So they show up in the system for you, but the counter doesn't update?
Tim, these tickets were sent from the same e-mail that registered with the client area; and they are listed under "Ticket List"