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I have been trying to log into my Vpanel and after I hit submit after my phone number and password, it never loads. Also, I have not received inbound calls for a few hours. I just realized it and opened a ticket. Have not rebooted the ATA yet. Outbound calls are fine. Calls to my number have a long delay and then voicemail. I'm glad I have email notifications turned on!
Also, I got no MWI on my ATA or my phones, no studder dial tone either.
Scott
For vPanel, have you tried going to /logout and the back? It sounds like maybe there's a session caught or something that that could clear out.
Reboot the ATA and it should be up. We've seen a few more reports of registrations dropping than normal lately (maybe due to growth) so we made a few changes today which hopefully should nip that before it starts growing into a bigger issue.
Basically we've adding more NAT keep-alive components, reduced the re-registration interval and will be rolling out a few more changes over the next few days.
Overall the combination of things should help virtually eliminate this ever happening.
I rebooted the ATA and everything started working again. On the Vpanel issue, when I hit the Login button it took probably 2-3 minutes before it let me in. After I was in, everything was very responsive. I am going to try now and see how it goes.
thanks for your help!
Regarding vPanel being slow/unresponsive:
It's possible that the system was taking backups at the time of your login - resulting in a bit of a delay.
I don't think there is much to worry about - appreciate the report though.
When you implement these new changes, could you please post them here and tell us what changes were made? Also, for those of us behind a router, do we need to reboot our ATA to get these new changes? Thanks!Quote:
Originally Posted by VOIPoTim
I do believe that behind a router we will always have to reboot. I had the registration drop as well and just realized it when i was calling home, and it was ringing on my failsafe device (cell phone). I looked in my vPanel and noticed that nothing was registered so I remoted into my PC at home and rebooted my ATA and that was all it took.Quote:
Originally Posted by dcshobby
I lost registration around 3pm. Had to reboot the adapter. Doesn't it try to register every 5 or 10 minutes?
I know PAP2 checks the provisioning file every 1 hour (depending on the interval set). I hope GS502 has something similar to that.
My line one lost registration this morning until I rebooted...then all was well.
I also lost registration and couldnt receive incoming calls but could make them just fine. rebooted the ATA and all seems to be working again.
I just got it again. Registration dumped. 2nd time today.