Virtual # change

Hey-

I have a free virtual # on my account in a area code I no longer use much. I want to change the # to an area code I would use from time to time for a few incoming calls.

Anybody had luck with getting this done? I opened a ticket but I being told NO. It seems to be a fairly simple request.

I dont feel that I am asking much. Seems odd. Can someone explain?

Thanks!

Tyler

We allow number changes on any service for a $5 change fee.

I believe the rep in the ticket misread your request as wanting a free change not a "free number" change.

I will clarify this in the ticket notes.

Tim-

I appreciate the clarification. I knew that there had to be some misunderstanding.

Do I reopen the ticket to make it happen? Also, I noticed that the City/Town is not listed in virtual number drop down box. Can I just note the area code in the ticket to make it happen?

Regards,

Tyler

Quote:

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Originally Posted by wthart

Tim-

I appreciate the clarification. I knew that there had to be some misunderstanding.

Do I reopen the ticket to make it happen? Also, I noticed that the City/Town is not listed in virtual number drop down box. Can I just note the area code in the ticket to make it happen?

Regards,

Tyler

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You would reply in the ticket for the change. Keep in mind though that if an area is not listed there, we won't be able to issue a number from that area. The number selection tool shows all available numbers.

Tim-

Thanks for the help! Change has been made! You guys are great!