Have dial tone - nothing else. Need help.

I am relatively new to VOIPO, recommended by a friend whose had it for years without problems. Wish I could say the same. Although the tech support people are very friendly, it took a month to get the system ported over and then another week to make it work. So, in theory that all happened yesterday and finally everything seems to be working - until today.

I came home about an hr ago & there's a stutter dial tone. I dial 123 or 123# and I cannot log on to VM. After 15 seconds, I get a busy. I cannot call out, even though I have a dial tone. If someone calls in, it goes direct to VM. I email tech support.

He says "recycle it," which I do yet again.

Now, I still cannot get VM. If you call me, it rings, but when I pick up, there's nothing. If I call out, I hear absolutely nothing (no ringing, just silence), but after about 45 seconds the call goes through (I can tell because I have called my cell phone & my wife's answering machine, which is on a different system in the other room). Even when the cell or answering machine picks up, I still hear nothing.

I'm really frustrated and since there is no tech support I can call right now, it looks like I have no service - again - for the weekend. Any ideas?

Hi Scott:

What is your network made up of? Be as detailed as you can including the type of ATA your using...

Follow the basic troubleshooting steps provided on the website. You will mostly like find that this is an easy fix, involving setting a static IP and forwarding some ports through your firewall.