Re: Outgoing callerid name
I sincerely hope that outgoing CNAM isn't being gradually sunsetted. I'm not part of the Founders Gang, but I started out with VOIPo over a year ago, and before porting, I was given the same line as many here were: if you currently have outgoing CNAM, you should have it after porting. I think there seems to be a disconnect on how important a feature this is to many of us.
I'm in Brian's boat- after I ported, outbound CNAM definitely worked for awhile. I have no idea when it stopped (people I called made vague comments about not recognizing my number, but no one ever said "your name used to show up, it doesn't now" until my dad did a few weeks ago). I know VOIPo's been adding a lot of local providers to their network over the last year.. I'd guess partly for economic reasons, partly for redundancy/fault tolerance (not having all the eggs in one basket). And that's totally cool with me, but I hope outbound CNAM isn't being looked at as trivial or low priority when signing up new providers.
I put a ticket in last week, and was told my number was being served by a provider that does have LIDB w/ CNAM (Level3 according to TNID), and they said they updated my record, so I'm just waiting for it to propogate. But a lot of us recommended VOIPo to our family and friends, and again- please don't underestimate the importance of outbound CNAM to some of us (and those we got to sign up too). My partner's number (we're in the same house) is being served by "Cost Plus Communication" (??????). Same story for him- he definitely had CNAM after the port, but doesn't now. In the same ticket I submitted for myself, I asked about his number, and I have not heard back on his CNAM status, so I'm hoping Cost Plus isn't as discount as it sounds, and I hope they do have CNAM. If they don't, I hope his number (and anyone in the same boat) can be moved to another provider.
It's one thing to not advertise outbound CNAM as a guaranteed feature. But it's another to confirm it via email/tickets/board posts (with some caveats) before porting, have it work after porting (I probably would have bailed if it didin't work after I ported), then take the feature away months later- long after our trial period, after many of us got comfortable enough with VOIPo to renew for multiple years, and all of this without letting us know of the change.
Re: Outgoing callerid name
Yes, outbound CNAM is a must-have. Deal-breaker.
In this era of telemarketers.
Re: Outgoing callerid name
I agree with outgoing CNAM being a possible deal breaker. Hopefully mine willl continue to work just as it did when I was with Qwest. It now shows up as being carried by 360networks (USA) inc., whoever the heck that is (maybe part of what used to be McLeodUSA?)
Re: Outgoing callerid name
We don't officially offer outgoing CNAM since some of our carriers not not support it, but we will enable it if the carrier used in an area supports it. We are in the process of consolidating many of our DIDs and moving the behind the scenes to new providers. Once all of this is complete, we expect to being offering CNAM for all DIDs later this year.
With that being said, I've never seen it set as private. All our carriers typically set City, State as the default.
If you've had it in the past with us and it suddenly stopped, this also shouldn't be the case. Even with our migrations, all CNAM is preserved.
If you have one set as private, please open a ticket by e-mailing support@voipo.com and explaining that you're having the issue and the numbers you're calling. If you have a ticket that was closed for us not supporting it, please reply to it to re-open. I'll make sure CID tickets with this issue get moved to Tier II internally.
We need some more examples to be able to investigate this more to see if something is going on upstream or what is happening.
Re: Outgoing callerid name
Quote:
Originally Posted by
frankd1
I put a ticket in last week, and was told my number was being served by a provider that does have LIDB w/ CNAM (Level3 according to TNID), and they said they updated my record, so I'm just waiting for it to propogate. But a lot of us recommended VOIPo to our family and friends, and again- please don't underestimate the importance of outbound CNAM to some of us (and those we got to sign up too). My partner's number (we're in the same house) is being served by "Cost Plus Communication" (??????). Same story for him- he definitely had CNAM after the port, but doesn't now. In the same ticket I submitted for myself, I asked about his number, and I have not heard back on his CNAM status, so I'm hoping Cost Plus isn't as discount as it sounds, and I hope they do have CNAM. If they don't, I hope his number (and anyone in the same boat) can be moved to another provider.
Cost Plus is Bandwidth.com. Same company that powers Google Voice. In some areas they bought an existing CLEC and merged it into theirs and it still has the old name.
Re: Outgoing callerid name
Quote:
Originally Posted by
VOIPoTim
Cost Plus is Bandwidth.com. Same company that powers Google Voice. In some areas they bought an existing CLEC and merged it into theirs and it still has the old name.
Thanks Tim... I googled them after I posted and saw they were a substantial company- I should have checked before posting. Sorry about the crack about discount... I was in a pretty foul mood (for other reasons) when I was typing my post.
But do they offer outbound CNAM? I don't use Google Voice, and from checking out bandwidth.com's site, I couldn't see outbound CNAM as a bullet item on any of their products (just inbound).
Re: Outgoing callerid name
Quote:
Originally Posted by
frankd1
Thanks Tim... I googled them after I posted and saw they were a substantial company- I should have checked before posting. Sorry about the crack about discount... I was in a pretty foul mood (for other reasons) when I was typing my post.
But do they offer outbound CNAM? I don't use Google Voice, and from checking out bandwidth.com's site, I couldn't see outbound CNAM as a bullet item on any of their products (just inbound).
Bandwidth offers it, but they are still working on the way to manage it internally.
They are manually doing it for us for all of our "migrated" DIDs that we moved from Level3.
Once they get the processes/systems in place to process the updates automatically, they will roll it out to all DIDs including newly issued ones.
They have a lot of cool things that we'll be able to access soon including incoming SMS, etc.
Re: Outgoing callerid name
Quote:
Originally Posted by
VOIPoTim
Bandwidth offers it, but they are still working on the way to manage it internally.
They are manually doing it for us for all of our "migrated" DIDs that we moved from Level3.
Once they get the processes/systems in place to process the updates automatically, they will roll it out to all DIDs including newly issued ones.
They have a lot of cool things that we'll be able to access soon including incoming SMS, etc.
Very cool, thanks :) I was able to personally verify my CID Name is good now. For what it's worth, I was calling a Verizon landline before, and it was coming up with "Private Name" and my number. Not "private" all together, just that listed for the name.
Re: Outgoing callerid name
Quote:
Originally Posted by
Brian
Very cool, thanks :) I was able to personally verify my CID Name is good now. For what it's worth, I was calling a Verizon landline before, and it was coming up with "Private Name" and my number. Not "private" all together, just that listed for the name.
Brian-
Based on your sig, I'm assuming the VZ landline you verified with was in MD? Because the VZ landline I've been verifying w/ is in PA (my parents), so I would think they'd be dipping from the same db, and my name still isn't showing (my ticket went in on Sat). Do you know which carrier is handling your VOIPo#? (As mentioned before, mine is with L3).
Thanks in advance,
Frank
Re: Outgoing callerid name
Quote:
Originally Posted by
frankd1
Brian-
Based on your sig, I'm assuming the VZ landline you verified with was in MD? Because the VZ landline I've been verifying w/ is in PA (my parents), so I would think they'd be dipping from the same db, and my name still isn't showing (my ticket went in on Sat). Do you know which carrier is handling your VOIPo#? (As mentioned before, mine is with L3).
Thanks in advance,
Frank
Sorry Frank, not sure. How do I check?
