Problem Calling Local Numbers

Support was able to fix it for me, or at least it appears they did. I sent them a list of call IDs that didn't connect. The level 1 tech who first answered my ticket asked me to check my router port rules even though I mentioned in the original message that I was having the issue with both my local phone and with a soft phone on my cell carrier's 3G network. After I pointed this out a second time I was very quickly escalated to level 2.

The level 2 tech asked if I had any additional call records that gave me issues that I could share. I called a number of numbers at work last Sunday afternoon, none of which connected. Last Monday I did some additional soft phone testing while I was at work and everything seemed fine. That evening I was able to verify everything was working again.

I asked in my final reply to the ticket for an exaplanation of what was wrong (mostly out of curiosity as I am IT guy and that kind of detail interests me). I was told it was an issue with an upstream provider.

--Jason

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Originally Posted by kodiak

Support was able to fix it for me, or at least it appears they did. I sent them a list of call IDs that didn't connect. The level 1 tech who first answered my ticket asked me to check my router port rules even though I mentioned in the original message that I was having the issue with both my local phone and with a soft phone on my cell carrier's 3G network. After I pointed this out a second time I was very quickly escalated to level 2.

The level 2 tech asked if I had any additional call records that gave me issues that I could share. I called a number of numbers at work last Sunday afternoon, none of which connected. Last Monday I did some additional soft phone testing while I was at work and everything seemed fine. That evening I was able to verify everything was working again.

I asked in my final reply to the ticket for an exaplanation of what was wrong (mostly out of curiosity as I am IT guy and that kind of detail interests me). I was told it was an issue with an upstream provider.

--Jason

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Interesting thread

I'm having the same issue calling local numbers and no issues calling my cell.

Some time ago, I've had the same issue calling toll (800,866) numbers. I think the 800 number issue is still there. I learned to use another sip line for 800 numbers instead.

I've always chalked it up to being on the BYOD server but it sounds like it may not be isolated to just that sever.

Thanks for sharing, at least I know I wasn't the only one w/ this issue :rolleyes: 8)

I have had this issue as well and as most recent as this morning. I report number by number the ones thaqt go to "dead Air" to support. They fix it and then a couple of days pass with everything working. Then another new number can't be dailed and a support ticket has to be submitted.

Have had this occur two more times the last couple of days. I update my original ticket, alert VoIPo of the number with the dead air, they "re-route" that number and then all is good.

VoIPo Staff -

Why are these random numbers having to be continually rerouted? :mad:

had the same issue last week, every time I called a local number it rang and rang, but if I hung up and dialed on my POTS line it would answer. It cleared up the next day.