Upcoming Features/Enhancements

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Originally Posted by eroomjt

Agree on free international. I have never made a call outside the U.S. in 30 years, o.k. maybe Puerto Rico or Canada. International should be an add on to keep the U.S. calling costs low.

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Ironically, I just saw an add for MetroPCS unlimited international calling for $5 extra a month.

http://www.metropcs.com/world/
Except for Canada, I only call in the USA.

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Originally Posted by eroomjt

When trying the beta call record, I dial *28nnnnnnnnn and it gives me a busy signal type sound. I will send a ticket in. I just thought it didn't work yet because it is under beta tag in vpanel. Thanks.

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Works fine dialing 10 digit numbers for me.
DTMF does not work though.

Also worked dialing *28411# or without # on the end

*28 will work if you meet the following criteria:

A) You are provisioned using VOIPo's default dial plan.
B) You dial *28 (7,10,11) digit dialing
C) As Usa2k pointed out it'll also ideally work when dialing *28411, or even a custom call route, however this is one of the reasons it is still in BETA.

Also please ensure you are dialing the complete number without any pause, i.e. *288005558355.

I've noticed with a couple of people that have said it is not working, yet they are receiving a busy signal that their network traces are simply showing *28 as the destination for their call, which most likely means they are dialing too slow, or need the time increased to dial these phone numbers.

Please take this information into evidence and then further let us know if you are have any continual issues.
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WWW.FUCKTUB.COM

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Originally Posted by VOIPoBrandon

*28 will work if you meet the following criteria:

A) You are provisioned using VOIPo's default dial plan.
B) You dial *28 (7,10,11) digit dialing
C) As Usa2k pointed out it'll also ideally work when dialing *28411, or even a custom call route, however this is one of the reasons it is still in BETA.

Also please ensure you are dialing the complete number without any pause, i.e. *288005558355.

I've noticed with a couple of people that have said it is not working, yet they are receiving a busy signal that their network traces are simply showing *28 as the destination for their call, which most likely means they are dialing too slow, or need the time increased to dial these phone numbers.

Please take this information into evidence and then further let us know if you are have any continual issues.

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Why not add *28 like you did *67 so it gives you the second high pitch dial tone. Just a thought.

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Originally Posted by Xponder1

Why not add *28 like you did *67 so it gives you the second high pitch dial tone. Just a thought.

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I think that's generated from the PAP2 since it has *67 functionality in it.

Regarding the 2nd line feature, when I tried to change the STUN setting of the secondary line to be the same as that of the primary line, it wouldn't accept the change. The volume level for the two lines is NOT the same, but I haven't tried making any changes there. Finally, there is NO network preference setting for the secondary line, which I assume is intentional.

Any guidance as to which settings on the secondary line should be left alone, made the same as the primary line, treated as totally independent, or what?

Just a tiny thing...the Call History and Features tab are in reverse order on the 2nd line...it really doesn't matter, just a cosmetic thing.

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Originally Posted by VOIPoTim

I think that's generated from the PAP2 since it has *67 functionality in it.

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Tim as I recall the pap2 has a setting that you can put that in all the *codes you want and when you enter a *code listed it gives a higher pitch dial tone and allows you to dial the number. Then it sends the entire line *679994445555 all at once. I will see if I can find the thread where Brandon tested it and found it works.

Edit
Here it is
http://forums.voipo.com/showthread.php?t=1469&page=3
Look at the last page of responses.

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Originally Posted by Brian

Just a tiny thing...the Call History and Features tab are in reverse order on the 2nd line...it really doesn't matter, just a cosmetic thing.

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Hmm. On mine they are the same. Maybe they fixed it?

I'd feel more excited about new features if the feature I bought the service for (plain old telephone calls) worked better. Outbound calls have been fine. Inbound calls today have mostly failed -- the caller hears rings, and then silence.

It went away after we filed a ticket and the tech told us to power-cycle the adapter, but then it came back again.

I've not seen this failure before today.

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Originally Posted by sommerfeld

I'd feel more excited about new features if the feature I bought the service for (plain old telephone calls) worked better. Outbound calls have been fine. Inbound calls today have mostly failed -- the caller hears rings, and then silence.

It went away after we filed a ticket and the tech told us to power-cycle the adapter, but then it came back again.

I've not seen this failure before today.

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Could you please PM me the Call From numbers and approximate time of call that you have had failed attempts today so I can further look into this for you, thanks!

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Originally Posted by sommerfeld

I'd feel more excited about new features if the feature I bought the service for (plain old telephone calls) worked better. Outbound calls have been fine. Inbound calls today have mostly failed -- the caller hears rings, and then silence.

It went away after we filed a ticket and the tech told us to power-cycle the adapter, but then it came back again.

I've not seen this failure before today.

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I saw your ticket and replied to it with info just now. Since your calls connect, but the audio isn't getting through, that means the call connects but something is blocking the audio stream. Per the ticket, please setup port forwarding and no SPI firewall is blocking the connections.

That should resolve your issue.

As for why it would happen sometimes and not others...every call uses a random port between 35000 and 65000 so depending on the port used your router may let some through. That is pretty common especially with newer routers that want to "manage" all your traffic for you. In that case port forwarding almost always resolves it.

In the call logs provide Caller ID name (CNAME?).

Also, give option to have Call Log emailed to customer in Excel, TAB, or CSV format. Very nice feature for those of us that like/need to keep records of who we called & who called us. RingCentral offers this, works well, every Sunday Night I get an email for each incoming number.

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Originally Posted by VOIPoTim

I saw your ticket and replied to it with info just now. Since your calls connect, but the audio isn't getting through, that means the call connects but something is blocking the audio stream. Per the ticket, please setup port forwarding and no SPI firewall is blocking the connections.

That should resolve your issue.

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I have comcast business internet service with multiple static addresses. the voipo adapter has one of the static addresses. the router's firewall is disabled for all static addresses. this has been working since I installed the service several months ago and just started failing yesterday.

the router configuration is already all the way open; there are no additional packet filtering or firewall settings to disable.

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Originally Posted by sommerfeld

I have comcast business internet service with multiple static addresses. the voipo adapter has one of the static addresses. the router's firewall is disabled for all static addresses. this has been working since I installed the service several months ago and just started failing yesterday.

the router configuration is already all the way open; there are no additional packet filtering or firewall settings to disable.

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Is it one of the SMC ones? If so, we've seen issues in the past with those where it was doing NAT behind the scenes and basically still proxying the traffic sent to the public IP. What model do you have

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Originally Posted by VOIPoTim

Is it one of the SMC ones? If so, we've seen issues in the past with those where it was doing NAT behind the scenes and basically still proxying the traffic sent to the public IP. What model do you have

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SMC model 8014, running firmware version 4.01.20-CCR

from a quick look at TCP traffic from another static ip I don't see sequence numbers or ip identifiers being rewritten -- it's not actually doing anything to the traffic it's allowing through.

followup: it appears that the "internet folk wisdom" on the smc 8014 is to check the "disable smart packet detection" box, which is unchecked by default. I have not been able to find a description of what this option actually does (there's a one-sentence description in a manual I found on dslreports), but there seems to be a unanimous belief that SMC's "smart packet detection" is a bad idea.

followup 2: this may have helped but the problem isn't completely gone -- had another silent call after disabling the feature.

I had a issue with my ATA today and odd as it sounds (to me anyway) removing the second simul ring number fixed it.

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Originally Posted by sommerfeld

SMC model 8014, running firmware version 4.01.20-CCR

from a quick look at TCP traffic from another static ip I don't see sequence numbers or ip identifiers being rewritten -- it's not actually doing anything to the traffic it's allowing through.

followup: it appears that the "internet folk wisdom" on the smc 8014 is to check the "disable smart packet detection" box, which is unchecked by default. I have not been able to find a description of what this option actually does (there's a one-sentence description in a manual I found on dslreports), but there seems to be a unanimous belief that SMC's "smart packet detection" is a bad idea.

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That could very well be it then. I know it sounds crazy but almost all new routers still filter packets behind the scenes even in DMZ or with only public IPs.

Seems the soho industry is going towards the idea that end user needs a box to do it for them and away from true bridges. I looked for quite a while for a dsl modem for the office that didn't act as a router (was just a bridge).

Those "cable gateways" are such a pain...

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Originally Posted by eroomjt

In the call logs provide Caller ID name (CNAME?).

Also, give option to have Call Log emailed to customer in Excel, TAB, or CSV format. Very nice feature for those of us that like/need to keep records of who we called & who called us. RingCentral offers this, works well, every Sunday Night I get an email for each incoming number.

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Yes! I have often wished for this one.

Hmmm
A call record APP.
The number info augmented by a call notes area.
Or a local APP that grabs the details from VOIPo and lets you add.

(Perhaps more a SOHO business feature than Residential.)

Thanks for being a guinea pig :)
I wonder who has been beta testing the automation mechanism?

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Originally Posted by Good ol Dan

Well, I found the functionality on VPanel to change the "cloned" 2nd line and virtual number to a full second line. Pretty cool... although it doesn't seem to be quite implemented yet. I reset the ATA and now my 2nd line is not registering. (although the second line still dials out and both lines ring on a call to either number). ATA Preferences for the 2nd line don't seem to update in VPanel, either (probably because the line isn't registered).

Dan

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Check the drop-down box on the top of VPanel. What was your cloned line is now a full second line, with its own complete VPanel.

Of all the enhancements, this is the best. The cloned line was a compromise from the two lines I had before, but it introduced problems. My two-line phone system didn't work quite right using the cloned line as Line 2. For example, the CID didn't display properly, since every call had two simultaneous calls coming in. I also had some connection problems that I think were related to the cloned line. Thanks VOIPo!

Edit: I don't see any mention of this feature on the home page. With this feature, you kill the competition.

Does the outbound number show the Virtual CID?
Its tied to the main ATA so E911 should be unchanged.

Wondering if the BYOD/Softphone has a separate E911 ... a bit OT.

My preference would be outbound CID choice: L1 main/virtual
My preference would be outbound CID choice: L2 main/virtual
My preference would be inbound CID choice: L2 main/virtual/main&virtual
My preference would be inbound CID choice: L2main/virtual/main&virtual
[check boxes for each line] Just brainstorming ...

EDIT:
One other cool twist would be outbound as virtual when the state/Province called matches :)

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Originally Posted by VOIPoTim

We're going to be announcing some new features/enhancements in the next few days.

Anyone care to speculate what's coming?

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Ability to set CNAM? And virtual or main number for CID.

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Originally Posted by Good ol Dan

The 2nd line in the ATA did finally register, but the operation is still as it's been for the "cloned" line mode, even though VPanel now reflects two separate lines. I expect the new feature isn't quite fully implemented yet...

This is VERY cool! Thanks!

Dan

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Maybe you need to reboot and wait a little longer. The way mine looks is that each VPanel displays a single line: same username and IP address, but different port.

Regarding CID, yes, the second line shows its own CID. You need to stop thinking of this as a Virtual Number. The Virtual Number has been converted into its own line. It is a complete line with a few restrictions (e.g., no BYOD, no ability to convert Virtual Number to second line). In fact, I believe that each line can create its own Virtual Numbers.

And a choice of VM so primary can be used?

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Originally Posted by VOIPoTim

There are still some other things not mentioned here. We're getting them all in place and will likely make the announcement tomorrow.

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That was Thursday. Are we there yet? :)

Updated call history draft is pushed out. Includes CNAM, better handling of applying custom call routes, export to CSV, etc.

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Exception Caught: You are not authorized to view this page!

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https://secure.voipo.com/call_log
Seconds later, the error is gone.

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Originally Posted by usa2k

https://secure.voipo.com/call_log
Seconds later, the error is gone.

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It is https://secure.voipo.com/call_history now ;)

So it is! :)

A definite improvement! Now, from your ever-demanding customer... Can you add a command to the call history to add a contact by clicking on the number?

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Originally Posted by fisamo

A definite improvement! Now, from your ever-demanding customer... Can you add a command to the call history to add a contact by clicking on the number?

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THAT, would be sweet! Nice catch..

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Originally Posted by fisamo

A definite improvement! Now, from your ever-demanding customer... Can you add a command to the call history to add a contact by clicking on the number?

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Double ditto! Or a least a way to import and export the contact list in order to avoid a fairly tedious contact data entry process.

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Originally Posted by caseydoug

Double ditto! Or a least a way to import and export the contact list in order to avoid a fairly tedious contact data entry process.

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This is something I have requested since I have started using Voipo. It would be much easier to be able to click on the name in the call log and set the contact or custom caller ID from the call log.

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Originally Posted by ptrowski

This is something I have requested since I have started using Voipo. It would be much easier to be able to click on the name in the call log and set the contact or custom caller ID from the call log.

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Just adding my voice to the choir. :) There was a nice little "+" button in the CallVantage call logs that one could click to add a number to the 'phonebook'. The CNAM info would automatically populate the name space, etc.

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Originally Posted by fisamo

A definite improvement! Now, from your ever-demanding customer... Can you add a command to the call history to add a contact by clicking on the number?

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There's now an option within the popup to 'Add to Contacts'!

Yay! :)

Thanks.

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Originally Posted by VOIPoJustin

There's now an option within the popup to 'Add to Contacts'!

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AWESOME!!!! You guys ROCK!!