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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
chevyman
Tim are there going to be any FAQ's on the PBX. Like a PBX Server has 10 active calls and unlimited sip's. If so is ext to ext 0,1 or 2 active calls, or are active calls incoming and outgoing lines. Also if you have 2 or 3 small customer accounts that combined, would not go over the 10 active calls, could you put them under 1 PBX Server?
thanks
We're developing docs and FAQs based on what you guys ask so keep questions coming :)
The 10 active limit is on each PBX. It's really designed for you to setup a different PBX for each one of your PBX clients. Each one would have its own 10 calls. All calls within the system counts. You can have unlimited extensions, unlimited users connected, unlimited features, etc... The limit only applies to simultaneous calls. So even if you had 200 extensions but only 3 calls are going at the same time, you'd be udner it.
Most companies bill by the extension though which is what you guys will likely want to do and that's how you'll make the most money. Nearly all charge $10-$20 per extension and include calling with it.
So the most important thing to remember with limit is that you are only capped on active calls...there are no other limits. I highly recommend resellers structure your pricing per extension or in some other way as that will let you maximize profit and it's what other companies already do so it's the norm.
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
VOIPoTim
We're developing docs and FAQs based on what you guys ask so keep questions coming :)
The 10 active limit is on each PBX. It's really designed for you to setup a different PBX for each one of your PBX clients. Each one would have its own 10 calls. All calls within the system counts. You can have unlimited extensions, unlimited users connected, unlimited features, etc... The limit only applies to simultaneous calls. So even if you had 200 extensions but only 3 calls are going at the same time, you'd be udner it.
Most companies bill by the extension though which is what you guys will likely want to do and that's how you'll make the most money. Nearly all charge $10-$20 per extension and include calling with it.
So the most important thing to remember with limit is that you are only capped on active calls...there are no other limits. I highly recommend resellers structure your pricing per extension or in some other way as that will let you maximize profit and it's what other companies already do so it's the norm.
So is calling from extension# 1 to extension# 2 count as 1 or 2 active calls?
Also all SIP calls would be no minute charges, only DID's , Right?
thanks
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
chevyman
So is calling from extension# 1 to extension# 2 count as 1 or 2 active calls?
2
No minute charges with PBX. If you call externally it'll use the SIP credentials you plug in so that depends on the plan you're using. Calling within the PBX (extension to extension) wouldn't even hit the SIP account plugged in...it's stay within your PBX.
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
VOIPoTim
2
No minute charges with PBX. If you call externally it'll use the SIP credentials you plug in so that depends on the plan you're using. Calling within the PBX (extension to extension) wouldn't even hit the SIP account plugged in...it's stay within your PBX.
Okay, so if thats the case ext to ext = 2, then a incoming call connecting to the auto attendant would count as 2, and incoming call connecting to an extension would be 2 too. this would eat up the 10 active calls real quick!
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
chevyman
Okay, so if thats the case ext to ext = 2, then a incoming call connecting to the auto attendant would count as 2, and incoming call connecting to an extension would be 2 too. this would eat up the 10 active calls real quick!
Sorry, I was confused. As long as it's a single call it's 1.
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Re: PBX BETA Testing (Will be Available for Resellers)
Anyone else having difficulties with trying to get a schedule extension to work correctly with the time zone you set under profiles?
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Re: PBX BETA Testing (Will be Available for Resellers)
What do you guys think so far based on what you've seen?
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Re: PBX BETA Testing (Will be Available for Resellers)
I like the parameters, I know I have mentioned that the GUI needs a little work, honestly if we could take a few notes from ring central, the GUI can make selling the product all that more appealing.
I would also like to see an account creation API to automate the account creation. I would also like to see a trial period, be it 14 to 30 days, preferably 30 days. That will make selling even easier.
There is my 2 cents for now.
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Re: PBX BETA Testing (Will be Available for Resellers)
I have 2 things:
1) Groups - can't add or remove extensions, it just puts all extensions in the list, this is a major deal breaker not being able to have different call groups.
2) anything on custom music on hold???
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Re: PBX BETA Testing (Will be Available for Resellers)
Has anyone else been having a problem with the timezone resetting itself to Alaska or another zone after about 24 hrs? I have set my timezone under the profiles tab to Eastern twice now (and yes, I did save it each time), and it resets to Alaska after about 24 hrs.
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
wingsohot
Has anyone else been having a problem with the timezone resetting itself to Alaska or another zone after about 24 hrs? I have set my timezone under the profiles tab to Eastern twice now (and yes, I did save it each time), and it resets to Alaska after about 24 hrs.
I just was in the beta account and saw it was set to Alaska i thought i might have set it to that by mistake, i'll have to keep an eye on my reseller one and see if it changes.
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
chevyman
I have 2 things:
1) Groups - can't add or remove extensions, it just puts all extensions in the list, this is a major deal breaker not being able to have different call groups.
2) anything on custom music on hold???
Hello,
How are you selecting the individual extensions ? Shift + Click or Ctrl + ? I am not able to reproduce any issues here with group extension selection. Please also provide your environment information, i.e. browser, os, etc. Thanks!
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
VOIPoBrandon
Hello,
How are you selecting the individual extensions ? Shift + Click or Ctrl + ? I am not able to reproduce any issues here with group extension selection. Please also provide your environment information, i.e. browser, os, etc. Thanks!
I use Firefox, i just tried IE8, same thing when i make a group it already has all the extentions in there and no way to remove any of them. All the other PBX's i have used you make a group then you add what extentions you want in that group.
On this PBX(VOIPo) i can shift+ ctrl+ all day long but there is no button to click to remove or add what you have selected. Maybe i'm missing something, but being an IT person that can't find it, how is the general public going to make it work?
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1 Attachment(s)
Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
chevyman
I use Firefox, i just tried IE8, same thing when i make a group it already has all the extentions in there and no way to remove any of them. All the other PBX's i have used you make a group then you add what extentions you want in that group.
On this PBX(VOIPo) i can shift+ ctrl+ all day long but there is no button to click to remove or add what you have selected. Maybe i'm missing something, but being an IT person that can't find it, how is the general public going to make it work?
The group select box is a multi-selection options box.
Please see the attached screen shot.
You can select off (ctrl + click) the extensions you want to be included in the group and simply 'save'.
The highlighted extensions are the included extensions within that group.
We will look into making this more obvious/clear.
Let me know how this works out for you - thanks!
Attachment 218
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
VOIPoBrandon
The group select box is a multi-selection options box.
Please see the attached screen shot.
You can select off (ctrl + click) the extensions you want to be included in the group and simply 'save'.
The highlighted extensions are the included extensions within that group.
We will look into making this more obvious/clear.
Let me know how this works out for you - thanks!
Attachment 218
Okay i went in and select 4 extensions and saved them, logged off and went back in and saw those 4 highlighted.
This is going to cause a lot of tech support problems!
I HOPE you guys change it to an add/remove option with no extensions in the list when created.
thanks!
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
VOIPoTim
We're developing docs and FAQs based on what you guys ask so keep questions coming :)
The 10 active limit is on each PBX. It's really designed for you to setup a different PBX for each one of your PBX clients. Each one would have its own 10 calls. All calls within the system counts. You can have unlimited extensions, unlimited users connected, unlimited features, etc... The limit only applies to simultaneous calls. So even if you had 200 extensions but only 3 calls are going at the same time, you'd be udner it.
Most companies bill by the extension though which is what you guys will likely want to do and that's how you'll make the most money. Nearly all charge $10-$20 per extension and include calling with it.
So the most important thing to remember with limit is that you are only capped on active calls...there are no other limits. I highly recommend resellers structure your pricing per extension or in some other way as that will let you maximize profit and it's what other companies already do so it's the norm.
So Tim I was thinking about this, is there a way to add a limit setting for SIP users in the reseller panel?
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
uf_shane
So Tim I was thinking about this, is there a way to add a limit setting for SIP users in the reseller panel?
Essentially if I understand you correctly you are asking, for a way to set a limit on the type of extensions a given domain may configure? i.e. 5 maximum SIP extensions, etc, etc? Please confirm. Thanks!
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Re: PBX BETA Testing (Will be Available for Resellers)
What about private branding are we going to have a way to replace the voipo logo with our our logo? So that this is a total white label solution.
Regards, Phil
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
uf_shane
So Tim I was thinking about this, is there a way to add a limit setting for SIP users in the reseller panel?
I like this idea... reseller set limits on different types of extensions so resellers can charger "per extension" or "per ivr" if they want.
Quote:
Originally Posted by
delta60
What about private branding are we going to have a way to replace the voipo logo with our our logo? So that this is a total white label solution. Regards, Phil
Tim once said that custom subdomains using reseller domain names would be possible. Any word on this?
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Re: PBX BETA Testing (Will be Available for Resellers)
Why would I even want to resell pbx in the cloud under Voipo's branding? Doesn't make much sense. If we can have our own branding for the residential, why not the pbx?
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
wingsohot
Why would I even want to resell pbx in the cloud under Voipo's branding? Doesn't make much sense. If we can have our own branding for the residential, why not the pbx?
Reseller PBXes are unbranded.
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
GreenLantern
Tim once said that custom subdomains using reseller domain names would be possible. Any word on this?
We may allow custom DNS in the future, but right now we're sticking to the subdomains. It becomes a support nightmare to allow it in a lot of cases since resellers would have to handle their own DNS. You'd think that wouldn't be an issue for resellers, but it would be and would cause alot of support issues when they don't. It's something we may do in the future if we can figure out a way to isolate it so it doesn't cause support issues.
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Re: PBX BETA Testing (Will be Available for Resellers)
We're noting all the suggestions given. Right now our dev resources are going to be focused on bugs and the core functionality, but we'll definitely note suggestions for additions/enhancements and consider them for the future.
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
VOIPoTim
Reseller PBXes are unbranded.
I created my first free pbx and it is branded with voipo. Are you saying that when I create more, they will not be branded? Can I upload my own logo for branding?
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Re: PBX BETA Testing (Will be Available for Resellers)
wing, I think you're still using the old test site. open your reseller control panel at cp.voipwelcome.com and you'll see the new beta pbx tab at the top. create a pbx subdomain there. then go to that subdomain to login and it should be unbranded.
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Re: PBX BETA Testing (Will be Available for Resellers)
Lantern, thats exactly what i did and at first it wasnt branded but now it is.
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
VOIPoBrandon
Essentially if I understand you correctly you are asking, for a way to set a limit on the type of extensions a given domain may configure? i.e. 5 maximum SIP extensions, etc, etc? Please confirm. Thanks!
Exactly... in Tim's example of the best billing scenario, you would bill by users which would be the SIP extensions, all others could be unlimited but the most important is the SIP user.
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
wingsohot
Lantern, thats exactly what i did and at first it wasnt branded but now it is.
Please open a ticket with the PBX subdomain about this so we can look at the specific PBX. All reseller ones should be unbranded.
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
chevyman
Okay i went in and select 4 extensions and saved them, logged off and went back in and saw those 4 highlighted.
This is going to cause a lot of tech support problems!
I HOPE you guys change it to an add/remove option with no extensions in the list when created.
thanks!
Yes, I agree that this is confusing now that it's pointed out so we're going to change it to an add/remove type thing in the near future vs the current "highlight the ones you want active" method.
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
VOIPoTim
Please open a ticket with the PBX subdomain about this so we can look at the specific PBX. All reseller ones should be unbranded.
There's definitely something up with the branding. My test pbx had a big VOIPo logo on it this morning. My login must have timed out overnight. After I logged back in, the logo went away.
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Re: PBX BETA Testing (Will be Available for Resellers)
Now every time I create a new domain, it is voipo 2.0 branded at the login screen. Plus, I can't login to any of my new domains. I've tried changing passwords, etc, but no luck.
I'm using Chrome right now. I'll try again using Firefox and IE after I get back from some errands.
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Re: PBX BETA Testing (Will be Available for Resellers)
Had the same problem and sent a support ticket from my reseller account. Brandon got mine working correctly.
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Re: PBX BETA Testing (Will be Available for Resellers)
TIM
Any News on custom music on hold?
This is a major selling point, as companys like there own type of music, and others like music with voice over service info.
Thanks!
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
GreenLantern
Now every time I create a new domain, it is voipo 2.0 branded at the login screen. Plus, I can't login to any of my new domains. I've tried changing passwords, etc, but no luck.
I'm using Chrome right now. I'll try again using Firefox and IE after I get back from some errands.
I experienced this today as well... had to get a support ticket in to fix it but there is def something up
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Re: PBX BETA Testing (Will be Available for Resellers)
Out of curiosity, is it possible to use say, a Grandstream HT-701 ATA as a hard phone (with a regular phone connected of course), instead of an IP phone, for a sip extension phone? I can't see how that's possible, as it would automatically be provisioned with sip.voipwelcome.com
Is there any way to get around this and just use the sip extension credentials in the ATA?
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Re: PBX BETA Testing (Will be Available for Resellers)
So I have noticed some new features though my PBX is not working right now (I have a ticket in)... As I was setting up my free PBX to use for our Company I noticed the following new features:
- Access: Access extensions allow you to prompt a caller to enter in the direct extension they wish to reach.
- Conference: Conference extensions allow you to bridge multiple parties together in an interactive group chat.
- Directory: Directory extensions allow callers to find a specific person / extension they would like to reach. Firstname and Lastname SIP extension meta information must be populated in order for it to be included within the directory.
Love that Conference Calling has been added, this is where you will see the need for more than 10 Simultaneous calls very quickly.
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
wingsohot
Out of curiosity, is it possible to use say, a Grandstream HT-701 ATA as a hard phone (with a regular phone connected of course), instead of an IP phone, for a sip extension phone? I can't see how that's possible, as it would automatically be provisioned with sip.voipwelcome.com
Is there any way to get around this and just use the sip extension credentials in the ATA?
You can use any SIP device whether it's an ATA, IP Phone, softphone like X-Lite, etc. Anything that's SIP basically. You'd just use the SIP credentials for the extension in question to configure the device you want to use.
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Re: PBX BETA Testing (Will be Available for Resellers)
Hey guys - please advise if you are experiencing any further branding issues at this time. Thanks!
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Re: PBX BETA Testing (Will be Available for Resellers)
Tim, Brandon, or anyone else that knows the answer to my question. Let's say I want to buy up a bunch of PBX's at $10 each, before the price goes up. Now I set them up with various subdomains. Now, I have clients that want to purchase PBX's. Can I just go into my reseller account and update my existing PBX accounts with the clients preferred subdomain under the "update pbx" field?
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
wingsohot
Tim, Brandon, or anyone else that knows the answer to my question. Let's say I want to buy up a bunch of PBX's at $10 each, before the price goes up. Now I set them up with various subdomains. Now, I have clients that want to purchase PBX's. Can I just go into my reseller account and update my existing PBX accounts with the clients preferred subdomain under the "update pbx" field?
Yes, you could always change the subdomain. The pricing would stay in tact until the actual PBX is cancelled (domain doesn't matter).