Thank you!Quote:
Originally Posted by VOIPoJustin
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Thank you!Quote:
Originally Posted by VOIPoJustin
If you leave a field open,
in my case the first time I left "Phone Type" blank,
there is no Contact added, and I did not see an error.
Once ALL fields are used - it works great.
Then in Call History, the custom ID replaces the CID - Awesome
Yes, I noticed the glitch when a field is left open.
Also, if you try to create a new "location" for an existing contact using the Call History -- I believe "Phone Type" in the Call History is intended to populate the "Phone Description" field in the Contacts data base -- what happens is that it creates a new contact, duplicating the existing contact. It does not create a new location for the existing contact.
I noticed "caller-id" and "mobile" have been added as new features to the vPanel Beta tab. The outgoing CID feature seems straightforward, but what is the mobile phone feature for?
Is the outgoing CID change immediate and does CNAM get transmitted as well? I would like to change it on the fly depending on who I call.
From my testing, whatever number is added as "Mobile", gets added to the drop-down list of numbers in "Caller-Id". But may be I'm missing something or its really not beta for nothing because I had trouble making calls when caller-id was set to any number other than VOIPo default.Quote:
Originally Posted by tritch
One more suggestion about Call History.
For area codes that you know ...
Besides CNAM, perhaps include a State/City field?
Just seems like a bonus item, that adds some flair :)
Regarding the Virtual/2nd line upgrade, that has worked great for me -- no problems.
Regarding the Beta/Mobile and CID features, I can add mobile numbers on my primary line, but not on my 2nd line. The CID dropdown on both primary and 2nd lines consists of that one number only. I.e., my mobile number is not added to the choice. So these features currently do nothing for me.
Regarding the Call History/Add to Contacts feature, I found that I couldn't read the screen unless "Compatibility View" was turned off in my IE8 browser. However, "Compatibility View" needs to be turned on for the Voicemail page to work properly. I wish VPanel could be implemented so that the pages render consistently.
Regarding the Contacts page, there is a problem with the dropdown at the top which is supposed to show your various telephone numbers. It contains no numbers and is very long and narrow. It obviously is calling the wrong dropdown style.
Edit: I also just noticed that on the Call History page, the "Download All History" button works for opening the page, but not for saving it. I can always cut and paste, but I get an error when trying to Save.
Some new things in Features - Fax now as well to check out. More details to come in the feature announcement.
A brief description of each is as follows:Quote:
Originally Posted by tritch
Mobile: Allows you to add mobile phone numbers in which they are authorized on your account to send SMS commands to our number in which will allow you to control your account.
Also gives you the ability to "Verify" a phone number, in which you will receive a call to the phone number you are verifying, and simply can do so by dialing the pin code you receive on the page to verify the phone number.
This then will allow you to automatically authenticate yourself into our VOIPo Connect number when you dial in and hit *.
This will also now place the verified phone number as an option to set as your outbound Caller-ID.
We've found a slight BUG in this new BETA feature which for was causing issues when making calls. Please retest this feature as this issue should now be resolved, if it is not for you if you could please make the call and private message me a call from + call to + date / time of the call and I will further look into this for you.Quote:
Originally Posted by manubit
Thanks!
Is this a per-fax charge? Or are you making it free?Quote:
Originally Posted by VOIPoTim
Glad you are bringing this back! :)
Outgoing is free for all residential users and Express users with a fax account. Also it confirms the status now for you (busy, failed, succssful, etc)Quote:
Originally Posted by usa2k
Incoming has a new option of a "temporary" fax number for one-time fee of $0.99 to receive a quick fax instead of ordering a fax number full-time.
Completely TDM based and does not use VoIP at all.
Free outgoing fax - WOOHOO!! Not that I'll use this extensively, but it was one of those "decision points" when considering cutting the POTS cord completely. There is now one less road block for folks thinking about going with VOIPo.Quote:
Originally Posted by VOIPoTim
One question though - is there a limit to the number of pages per fax or per day that can be sent?
No "hard limit" at this point, but it's designed for residential use, so if there is an issue we'll just be looking at it to see if the usage is consistent with residential usage.Quote:
Originally Posted by TomP
Sounds great! Thanks for adding this!Quote:
Originally Posted by VOIPoTim
CID seems odd to me. When I first visit Vpanel CID, the only number shown was the 2nd line/VN, which was not my current CID to my knowledge. In fact CID had become my registered first name plus the first 6 characters of my last name as CNAME I guess, and the primary number for the account (strange at best). I clicked on the displayed 2nd line CID and then the drop down listed both numbers. I clicked on my primary number and my CID became my primary number for CNAME as well as for the CNUM portions. The Vpanel display then reverted to the original display with the 2nd line number number listed and with no alternative available in the list.
Quote:
Originally Posted by gbh2o
The reasoning behind this is because that is your only available option as far as setting your Caller-ID to rather than your regular CID. Once you've changed your default CID, it should then APPEAR in the list (to set it back to DEFAULT).
I admit this may appear a bit confusing as it says "Outbound Caller-ID: [select box] <-- and the default option selected may / may not be your current Caller-ID depending on whether it is defaulting to your default CID (i.e. has never been set) or if it has been set (in which case it should default to what it is set to)
Let me know if this makes a little more sense now, also as for the actual CNAM display a callee may see when receiving a call is dependent on something entirely different such as the Regional CNAM Database (which is queried by using your calling from phone number).
When you are setting Caller-ID all you are doing is changing the phone number appearance that you are calling from, which may/may not yield a different CNAM result depending on what the CNAM database has for that specific phone number on the receiving parties end.
I hope this all makes sense, let us know, thanks!
Beta=>Caller ID
Perhaps the Primary ID should be in the drop-down too?
Below, you could display the CID being used. (Less confusing)
Especially nice if it could be assigned to Line#1 and Line#2 separately.
I like the idea of both lines always ringing (for me), but sending a Virtual Number, when calling from Line#2.
(Just thinking)
Brandon, either I'm not understanding you, or it's not working for me. I already had a couple of mobile numbers listed, but under "Verified" it said "No." So I deleted and recreated them. Am I supposed to get a call on that mobile phone? Am I supposed to see a page with a pin code? Neither is happening.Quote:
Originally Posted by VOIPoBrandon
Also, for my secondary line, I cannot add a mobile phone number at all.
Thanks.
It would make sense, or be logical I suppose, iff after changing to the 2nd line #, only the primary number were displayed as the option. But I have both numbers displayed/available when I select the 2nd line as CID. When I go back to the 1st line, I again can only see the 2nd line. It's just inconsistent.Quote:
Originally Posted by VOIPoBrandon
Perhaps a better display would be "Outbound Caller-ID may be changed to: [select box]" iff that is what you intend?
Click on "No" and you will get a call on that mobile phone and you will see the pin code to enter on answering the call.Quote:
Originally Posted by caseydoug
Thanks. This is a little like finding Easter eggs. :)Quote:
Originally Posted by manubit
Thanks Brandon!! Its working fine now.Quote:
Originally Posted by VOIPoBrandon
I would like to set the outgoing caller ID on my second line to transmit my primary number, however that does not seem to be an option.
This feature can also be used to make your Google Voice number as your caller-id. Part of my wish has been granted.Quote:
Originally Posted by caseydoug
For anyone else who has converted a Virtual Number to a Second Line, are you able to add mobile numbers on the second line? Do you have any CID options available?
Thanks.
Doug,Quote:
Originally Posted by caseydoug
This is most likely a result of right now we are only allowing unique mobile numbers to be added per account, however one thing we are going to do shortly here is make it so that you can use any numbers accumulative in your linked accounts which will resolve this issue.
Thanks, Brandon. Just so you know, however, I tried adding my wife's cell phone number to the second line and it wouldn't take either.
Also, I assume you saw my list of glitches earlier in this thread (post #91)
Very odd -- and this phone number does not exist on any of your linked accounts under Mobile numbers? Mind sending me a PM of this phone number, thanks!Quote:
Originally Posted by caseydoug
Also yes we will be addressing these issues shortly here, thanks!
Doh! You're right. I had neglected to delete my wife's number on Line1 before trying to add it on Line2. Sorry.
Quick Update, we are still addressing other lingering things mentioned in this thread to make the ease of use... well easy.
You may now use/set any phone number between any of your linked accounts as your Outbound Caller-ID.
This includes: trio/express + residential / add on residential upgrade 2nd line / virtual numbers, etc.
This is great!
BTW, I just noticed that the SMS control page is gone (features/sms). Does the beta/mobile page completely replace it? It certainly looks the same.
Also, regarding the automatic authentication from a verified phone, what is the call-in number? There is a remote access number, but that doesn't seem to be recognizing my verified cell phone. Is it our own number?
Edit: Oops, I re-read the thread, and we use the VOIPo Connect number. I tried it however and couldn't get through -- "all circuits are busy now."
Doug,
We had made a quick capacity upgrade -- should now be resolved, let me know if you are still having any further issues, thanks!
A few more undiscussed things being wrapped then we should be good to go to announce them all.
Brandon perhaps you can clear this up for me. Example
1. You call the VOIPo Connect number
2. You press " * "to login
3. You dial a number to call
4. (It says please wait while we connect you) and the line rings at the number your calling.
What caller ID info should be displayed to the person you are calling?
Is it
A. The number you called VOIPo connect from
B. Your primary VOIPo number
C. The number you selected in caller id in vpanel?
Because for me it is always A and from our conversation I do not think thats how its supposed to work. Even with caller id set to my voipo number its always A
Also, can others confirm this is or is not how it works for you?
I've still got my fingers crossed for health care reform. :)Quote:
Originally Posted by VOIPoTim
Option A) is the correct answer currently, however we will be adjusting this to show option C) shortly here.Quote:
Originally Posted by Xponder1
________
EXTREME VAPORIZER REVIEW
Xponder1, I also get the CID for the phone that is making the call.
Brandon, I tried it and it works great -- no authentication or even identification necessary.
Fax number is showing up in my Outbound CallerID selection list. Not sure if it should be?
Feature suggestion - for the 2nd line, for those of us with multiple accounts that are linked, how about letting us pick the virtual number from either account to link to either adapter? Or would that get too complicated?
This is now fixed.Quote:
Originally Posted by Brian
________
HERBALAIRE