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I have a question. Seeing as a business pbx client must also have a phone number from the reseller in order to forward the number to an extension in the pbx, wouldn't it be advantagous for the reseller to be able to have the option to enable a pbx in the clients phone number control panel?
This will be better for the client, as the client will only have to log into one control panel rather than two (phone number and pbx control panels)
I like the idea of adding the service to an active account but they are not required to have a phone number from the reseller...Quote:
Originally Posted by wingsohot
Since a client is forwarding their phone number to a sip address rather than to another phone number, would a person overseas be able to forward their phone number to a sip address in the PBX in the cloud?
Correct - SIP is phone number "agnostic". You can forward any phone number essentially to one of the extensions sip addresses, the phone number itself does not really matter, the end request-uri/destination does.Quote:
Originally Posted by wingsohot
So lets say you forward [insert phone number here] to sip:1000@mypbx.voipo.com [insert phone number here] would route to "1000" @ mypbx.voipio.com so extension 1000 would pickup the call.
You could also alternatively route to sip:[insert phone number here]@mypbx.voipo.com and configure the phone number and extension that it would route to.
Let me know if this makes sense.
Brandon, makes sense to me, thanks for the info.
i'm not able to get IVR to play the sound file that it says was uploaded. all i get is no sound but can press a number and that works. also the timeout extension doesn't work it just times out and disconnect the connection.
can you do something with this annoying menu bar that keep coming out and covering up the configuration your trying to change.
The side menu on left? We've been debating about having it fully expanded vs keeping it hidden until clicking menu.Quote:
Originally Posted by chevyman
If that's what you're talking about, maybe that answers the question :)
Yes I liked it when it was collapsed unless clicked on
OK, we'll likely switch it back this week then...have had a few complaints.Quote:
Originally Posted by uf_shane
YES!!! Keep it hidden or not come out so far as to cover up what your trying to configure, (And i have a WIDE screen monitor).Quote:
Originally Posted by VOIPoTim
Knew this was coming, but Tim, when it comes time to designing price, we really should design a hotel option. I have now had to turn away 2 hotels.
I know I have looked through all of the docs, but can someone walk me through how to check a voicemail box on a phone? IE Extension 100 is assigned to voicemail box 200, how would you check the voicemail?
Not sure what you mean. What was the issue?Quote:
Originally Posted by uf_shane
It'd hidden now until clicked.Quote:
Originally Posted by chevyman
Simultaneous call count for hotels are generally much higher... So the last one was a hotel with 50 rooms, if 10 guests pick up their phone in their room to make a call, the limit is hit instantly. Imagine a hotel with 200 rooms.Quote:
Originally Posted by VOIPoTim
So in the pricing design, a Hotel pricing model is important to have.
Does that help?
To check VM from a phone, dial *MAIL[exten]. So if you want to check the voicemail box with extension 499, you'd dial *6245499. 6245 is MAIL.Quote:
Originally Posted by uf_shane
We're working on docs.
We'll have higher simultaneous call plan limits later on. We just limited to 10 for the BETA and to keep pricing low. There will be higher plans later (but obviously more $).Quote:
Originally Posted by uf_shane
thanks that is what i neededQuote:
Originally Posted by VOIPoTim
Also, uf_shane, I know you're familiar with hosting. Basically think of the current model as "shared hosting". The 10 is a limit that encompasses 80% of clients and tons of PBXes go on each server.Quote:
Originally Posted by VOIPoTim
We'll also have other solutions in the future for higher usage thresholds...kinda like VPS and dedicates. We built it so we can in theory setup fully isolated dedicated PBX servers for clients if needed outside of our shared cloud.
Sweet let me know when you are ready to discuss some of the situations that are equivalent to the VPS and Dedicated, I would love to not turn a sale away ;)Quote:
Originally Posted by VOIPoTim
Prob in the new year. We want to get any remaining bugs ironed out as more are found in real-world use and get documentation in place before pushing larger ones.Quote:
Originally Posted by uf_shane
Sounds GoodQuote:
Originally Posted by VOIPoTim
Had another question come in today, is there a way to dial in to record the IVR greetings?
I've been wondering the same thing also. I think it would be more convenient that way.Quote:
Originally Posted by uf_shane
Another feature to throw in the pot...
Control International calling on a SIP Extension Level, or using control codes (ie enter an access code to dial out internationally)
Two IVR problems:
1) "Repeat Audio (Invalid / No Response)" doesn't work. i checked it but when i go back into it, it is unchecked. Also when i call with 'no response or invalid' it just times out to a busy signal.
2) "Timeout Extension" doesn't work it just times out to a busy signal.
Can you open a ticket for these if you haven't yet?Quote:
Originally Posted by chevyman
Hey Tim we have been testing Counterpath, will this PBX support xmpp as well?
Not 100% sure on that. The platform we built it on may natively support it, but I'm not sure. Brandon would be able to clarify if you want to open a ticket so he'll see it.Quote:
Originally Posted by uf_shane
Okie dokie
Anything going on with this???Quote:
Originally Posted by chevyman
What browser are you using? I've noticed that a lot of the buttons are unresponsive if I use MSIE. Settings don't save, trunks won't register/unregister, etc.Quote:
Originally Posted by chevyman
Chrome seems to work fine though.
Right now we're working through all the submissions we have and prioritizing bugs/issues before additions, but it's definitely on the list.Quote:
Originally Posted by chevyman
i'm using Firefox tried chrome it shows the timeout ext. but doesn't timeout to that ext, just goes to busy signal, have did a trouble ticket on it.Quote:
Originally Posted by GreenLantern
Not sure if this is a bug, but I found some unusual behavior that I thought I'd report.
If you set some of the forwarding conditions (busy, unavailable, failover) to go to the SIP extension's voicemail extension, it doesn't seem to work as expected.
What happens is, the SIP extension rings until timeout (20 secs for example), then pauses and begins ringing again, without going to voicemail.
Setting those forwarding conditions back to default allows calls to go to voicemail as expected again.
I haven't gone through and tested all the different possibilities for different combinations. So I don't know if busy, unavailable AND failover all cause this, or if it is just a particular one.
Please open a ticket on this with as much detail as you can and we'll look into it.Quote:
Originally Posted by GreenLantern
Just for you guys to have a little laugh ;)
http://youtu.be/0PzQdycgAfc
Here is a quick bit of documentation for special dial prefixes available to you.
Dynamic Groups
-----
Dynamic group extension where members can join the group and leave the group by dialing pre-defined access codes.
i.e. *JOIN2000 *5646 2000
i.e. *EXIT2000 *3948 2000
Voicemail
-----
Check voicemail
i.e. *MAIL2000 *6245 2000
Alternatively you can check voicemail by dialing the voicemail extension directly, i.e. 2000 from your SIP phone connected to your PBX and immediately hitting zero.
Audio
-----
Playback and Record audio special extensions
i.e. *PLAY2000 *7529 2000
i.e. *RECO2000 *7326 2000
For everyone using the PBX check out this post... http://forums.voipo.com/showthread.p...n-for-November I have been using Bria now for about two weeks with it