Alternate Device Testing

Anyone have BOTH ATAs on at the same time and incoming ringing on both for the same call? I've had both ATAs on and just can't seem to get incoming working on both. Outgoing works perfectly on both ATAs. Just wanted to confirm that this scenario was working for someone. What I'm asking is if you have the equivalent of 4 phones attached to the two ATAs and got an incoming call, do all 4 ring for that call? No, I don't forward any ports and neither is anything in my DMZ and both devices are connected in parallel behind my router.

Hooked mine up for the first time today. Straight out of the box, its working.

Cable modem -> WL520gu(Tomato) -> RT31P2

pap is not connected.

Whats the user id password (Admin/User) for RT31P2?

Thanks to the friendly folks at support, the RT31P2 is now functional. It's now production at home - driving the home wiring and various phones attached to it. The old PAP2T drives just one phone.

I see a lot of these up, for those of you using have you had any issues lately?

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Originally Posted by VOIPoTim

I see a lot of these up, for those of you using have you had any issues lately?

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Mine is still going strong. Nothing exciting to report. No news is good news I guess.

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Originally Posted by VOIPoTim

I see a lot of these up, for those of you using have you had any issues lately?

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Mine is doing great.

No issues here for last 4 days. I had to reset the device once

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Originally Posted by Russell

Mine is doing great.

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Currently at:

Elapsed Time: 3 days and 09:28:39

What's the user id/password?

would like to put this between the modem and router and test?

To the voipo techs-

http://(rt31p2 ip)/Voice_adminPage.htm in case you dont know already..

This is the only page that affects voice settings.



Id like the router log in credentials also... Please! :D

To access the router part, you can use this info:

User: voipo
Pass: voipoadmin

As far as the main admin password it's randomly generated per account. By default the remote access port is also randomized (but we store it in our system), but you should be able to change it in there.

Thanks Tim:

I made a configuration change today. RT31P2 is now behind the pfsense box and port forwarding 443 to ILO on my server... It has been parallel till now...

PAP2 still live there also. Time for some test calls...

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Originally Posted by VOIPoTim

I see a lot of these up, for those of you using have you had any issues lately?

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I think I'm in the minority here, but I don't like mine.

I signed up for VOIPo a few days ago and I was sent a RT31P2. I was expecting a PAP2-T.

I have a wireless Linksys router, so I put the RT31P2 underneath it, as they're designed to stack upon each other.

After a few hours of use, I thought I got a whiff of some kind of hot plastic smell.

I separated the RT31P2 from my wireless router. I felt the top of my wireless router, and it was a little warm. I felt the top of the RT31P2, and it was MUCH warmer, almost hot. I would worry about the electronics inside degrading with that much continuous heat.

I don't want to reverse their positions and put the RT31P2 on top of my wireless router, as it would partially block its antennas.

What I don't like about my RT31P2 is:
1. It runs very warm/hot.
2. It's much larger than a PAP2-T. The PAP2-T form factor would work much better for my cramped space.
3. It uses more energy to run than a PAP2-T. I hooked up my Kill-A-Watt device to the RT31P2, and it idles at 7 watts and operates at 8 watts. From what I found on the Internet, the PAP2-T only uses 5 watts. (My old voip company's device, a Grandstream 286 only used 1 watt!)
4. It has a big honkin', heavy AC adapter. I'm not sure how big the adapter is on the PAP2-T, but I'd be very surprised if it were anywhere near this size.

Can I get a PAP2-T sent to me instead? I think I'd be much happier with one of those instead of my RT31P2. Please let me know, Tim. Thanks.

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Originally Posted by Delphi99

I think I'm in the minority here, but I don't like mine.

I have a wireless Linksys router, so I put the RT31P2 underneath it, as they're designed to stack upon each other.

After a few hours of use, I thought I got a whiff of some kind of hot plastic smell.

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Linksys products have never been designed to stack as far as heat dissipation goes. The heat is compounded when devices are on top of each other. Yes, you can get a way with it if you have a cool room, but most residences are not cool enough. Separate them and you should be good. You do have a point as far as electrical consumption, though.

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Originally Posted by Delphi99

What I don't like about my RT31P2 is:
1. It runs very warm/hot.
2. It's much larger than a PAP2-T. The PAP2-T form factor would work much better for my cramped space.
3. It uses more energy to run than a PAP2-T. I hooked up my Kill-A-Watt device to the RT31P2, and it idles at 7 watts and operates at 8 watts. From what I found on the Internet, the PAP2-T only uses 5 watts. (My old voip company's device, a Grandstream 286 only used 1 watt!)

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I have a Voipo PAP2T, another PAP2, a SPA3102 and a SPA2000 in a stack. I recently unplugged the SPA's, but when they were all hooked up, I literally burned myself when I grabbed the PAP2T (Second from the top). They were running so hot that I hooked up a Rotron fan behind them in the rack. They are in an un-air conditioned garage (in the summer - in Florida :) )

I haven't checked the power consumption, but I have noticed that they run VERY warm even when mounted individually. They come with a small switching-type power adapter, so, at least the power supply doesn't waste a lot of power.

I realize it wouldn't help with the space issue, but if the power adapter is really big and heavy, it's probably not a switching power supply, so it more than likely wastes a fair amount of energy. Just changing to a properly rated switcher would probably help reduce power consumption.

Gary

I don't know whether it has something to do with this rt31 hardware, but I would like to report the following issue.

Yesterday I missed a call and the call went to VM and the caller left a vm. From then on the phone will ring once every few minutes.I rebooted the rt31 and still had the same problem. Finally I deleted the VM and from then on phone stopped ringing.

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Originally Posted by rx100

I don't know whether it has something to do with this rt31 hardware, but I would like to report the following issue.

Yesterday I missed a call and the call went to VM and the caller left a vm. From then on the phone will ring once every few minutes.I rebooted the rt31 and still had the same problem. Finally I deleted the VM and from then on phone stopped ringing.

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Yes, that's actually a feature they offer to alert you of new voicemail. Kind of like MWI.

We can disable that if you guys don't like it.

I would like to turn it off.

My 3 year old was taking her nap yesterday afternoon and the phone kept ringing. I think MWI is the way to go.

I'm not sure if the user 1 and user 2 tabs are open in the PAP2T as provisioned by Voipo, but the PAP2T also has the "MWI splash ring" option (short ring of the phone about once every 30 min when VMbox has new messages). I've found that most providers have that feature disabled (per general user preference), but if the folks at Voipo get bored, they could add the option to toggle it in the "Advanced device settings" page. ;)

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Originally Posted by VOIPoTim

Yes, that's actually a feature they offer to alert you of new voicemail. Kind of like MWI.

We can disable that if you guys don't like it.

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I absolutely love the splash ring. It's the only way to get the family at home realize that there is voice-mail which needs attention. I do agree much as I love it others will hate is as passionately. Seems an optional setting should keep all happy.

First issue to report. The RT31P2 seems to have frozen. Phone leds were dark. Internet light was on, but my computer stopped accessing the internet. I couldn't connect to http://192.168.15.1 - browser hung. Removing and restoring power to the RT31P2 fixed the issue.

If folks are wondering ... the RT31P2 is plugged into an old wireless router and other laptops connected to the wireless router were functioning fine. Luckily, the PAP2T was also connected to the wireless router through an ethernet port and it was working fine too.

Just a report.

RT31P2. I press 3# (one of my speed dials - or whatever the right VOIPo term for it is) and get a high pitched tone. I can dial numbers fine. PAP2T (also connected) shows no problem with the speed dial. Note: I've had this speed dial in place almost as long as I've had VOIPo. Looking at call history, it appears that the speed dial worked on Sunday.

We have a decent number of these in production now (have for a few weeks actually) with no issues so it's not necessary to test them now. If you had one for testing, you can keep it.

We have been mixing these in with PAP2s once we completed all the internal testing a few weeks ago (sent out as many as 25 RT31P2s per day sometimes) so there's enough out there to have a solid sample.

Haven't had any issues with them.

Thanks for everyone offering to help and for providing the feedback you did in this thread.

Appreciate the gift of the RT31P2.

Thanks Tim!

Guess the inevitable question... Will you keep the ones we have on the server you guys had them on or will that change?

Can we still get support to make changes for us on them?

;)

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Originally Posted by chpalmer

Thanks Tim!

Guess the inevitable question... Will you keep the ones we have on the server you guys had them on or will that change?

Can we still get support to make changes for us on them?

;)

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I guess what Tim would like to do is stop supporting them completely and give folks the admin passwords so you now have an unlocked device to play with. Those devices will have the same status of any other independent device as far as being allowed to connect to the network. This will be fair to VOIPo. Anything else will be extremely gracious of Tim and I don't expect it - getting the device is bonus enough, thank you.

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Originally Posted by VOIPoTim

We have been mixing these in with PAP2s once we completed all the internal testing a few weeks ago (sent out as many as 25 RT31P2s per day sometimes) so there's enough out there to have a solid sample.

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Are you letting customers know the type of device they are getting? There may be people wanting to run behind their own router, and getting a router style ATA could feel like a bad match.

Are they as small as a PAP2T?

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Originally Posted by usa2k

Are you letting customers know the type of device they are getting? There may be people wanting to run behind their own router, and getting a router style ATA could feel like a bad match.

Are they as small as a PAP2T?

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The RT31P2 is much larger than a PAP2T. I'm a new subscriber and I unexpectedly received the RT31P2 last week (I was expecting a PAP2T).

The RT31P2 does give me the flexibility to put it either between my DSL modem and router or just behind my router. (I installed it behind my router and it came up just fine. I did have to get a bit of help from Cody yesterday to adjust the ports it uses, as they were apparently conflicting with my soon-to-go-away CallVantage ATA. The symptom was that the RT31P2 was periodically deregistering. That has now abated.)

I like the idea of having the flexibility of positioning an ATA on either side of the router depending upon current circumstances and I got used to it as a result of using the CallVantage ATA.

However, the RT31P2 is a brick (no, make that a cinder block!) compared to the PAP2T. Portability of the ATA is a big deal for me. I don't need to move it often, but I do move between a couple of residences periodically and I do travel. Support for nomadic service was a big reason I chose VoIPo and I would much rather have a very compact ATA with a very small AC adapter.

I'm more worried about getting my CallVantage number ported and getting the VoIPo service configured in a way that works for me right now, but I will be talking to VoIPo about a smaller ATA pretty soon.

B2nTX

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Originally Posted by usa2k

Are you letting customers know the type of device they are getting? There may be people wanting to run behind their own router, and getting a router style ATA could feel like a bad match.

Are they as small as a PAP2T?

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Right now we're sending out RTs exclusively for a while except as returns come in and we have PAP2s, we send those out right away.

The nice thing about the RT is that it can go either way and works fine behind the router (basically identical to PAP2 in that sense) or can be put in front.

It gives us a lot of flexibility and reduces support loads since it can go in front. It also allows us to recover a lot of the $ lost on the Grandstream recall since we traded all the Grandstreams we had still to another provider in CA that had RTs and preferred Grandstreams.

It's the size of a standard Linksys WRT router.

http://www.amazon.com/Linksys-RT31P2.../dp/B0002V8KWM

Glad they are working so well. Sounds like you have a good supply on hand to send that many exclusively. The logistics of growing fast likely keeps you guys on your toes with supply and demand.

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Originally Posted by Russell

I guess what Tim would like to do is stop supporting them completely and give folks the admin passwords so you now have an unlocked device to play with. Those devices will have the same status of any other independent device as far as being allowed to connect to the network. This will be fair to VOIPo. Anything else will be extremely gracious of Tim and I don't expect it - getting the device is bonus enough, thank you.

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Guess Ill reword my question...

My point is that it would seem to me that those of us running two Voipo supported ATA's during this test would need to make a choice as to which one we would want to continue to run. Its only fair. Id like to rely on the guys to continue to config the RT31P2 and use the PAP2 as my BYOD box for traveling testing or just messing around... I wanted to make sure this was Tims intention. A later post by Tim here has answered part of this...

I believe now I can ask them to make the same config changes to the RT31P2 that they made to my PAP2 ie time zone, both my numbers on same ATA ect... so I can unplug the pap2.

Anyone running these things notice the lan lights blinking constant traffic during a phone call? I dont remember my last one doing this nor this one at first for that matter...

Wonder if there is a bridge mode or similar setting...


No biggee just curious... :cool:

Yes, they'll stay assigned to your accounts in our system and support can change them for you just like any other provisioned device.

So how to get my pap2 unlocked so that I can play around with it/convert to a byod?