PBX BETA Testing (Will be Available for Resellers)

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Originally Posted by VOIPoTim

So far we've been able to find a number of bugs/scenarios during the PBX BETA that could only be discovered in real-world usage and we appreciate all BETA testers helping us test and find those bugs now and being patient as we work through them.

We think all current PBX issues are now resolved. If you continue to have issues, please update your ticket.

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Seems to be working great now.

Y'all have done a great job bug hunting. I don't know what you pay Brandon, but he's worth every penny.

Have a great weekend!

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Originally Posted by GreenLantern

Seems to be working great now.

Y'all have done a great job bug hunting. I don't know what you pay Brandon, but he's worth every penny.

Have a great weekend!

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Thanks for your business!

Hi everyone,

I just realized that the message waiting indicator (MWI) light does not seem to work with cloud pbx voicemail.

I thought I'd check with other users to see if I'm just doing something wrong.

I've configured the voicemail button, and tried with MWI subscribe enabled and disabled.

I can't get it to work with any of several brands of phones, which all work fine with other pbx's and regular voipo voicemail boxes.

Any other ideas? Or is the cloud pbx MWI feature just not working?

Hi guys,

I'm having trouble logging into cloud pbx as an extension user (not as an admin).

Do I use the user email address? or the SIP address?

And for password, do I use the email password, SIP password, or possibly some 3rd password?

Thanks for any guidance.

I have one more cloud pbx question today...

Can we register extensions using any port other than 5060?

I got a phantom call on an extension today from "sipvicious".

I'd like to use an alternate port to avoid these phantom calls on 5060.

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Originally Posted by GreenLantern

I have one more cloud pbx question today...

Can we register extensions using any port other than 5060?

I got a phantom call on an extension today from "sipvicious".

I'd like to use an alternate port to avoid these phantom calls on 5060.

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Thats a good question, if someone has a multi-line phone wants more than one connection would need other ports.

i tried the different ports and they work just set it to the port you want, that is a sip port.

One problem i'm having is i just setup a new PBX and for the life of me, i can't get the gateway to work with incoming calls, it just rings, then goes to a busy signal.

In the monitor, it doesn't show up, like the call isn't getting to the PBX System, but can make out going calls.

I wish as Resellers, we had some type of troubleshooting tools to know whats going on with the lines we have to manage.

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Originally Posted by GreenLantern

Is anyone else having trouble with the Cloud PBX?

Starting Wed Feb 5, and through today, Thur, Feb 6, we're getting tons of dropped calls on all our reseller PBX's.

This even happens on internal extension to extension calls, which do not go out on the trunk.

I can duplicate this by creating an echo extension, then dialing that extension. The audio will drop as quickly as 30 seconds, or I may get 7 or 8 minutes. But the audio drops every time. This has been duplicated from several different cities/states, for at least 5 different cloud pbx customers in the last 24 hours.

Just trying to see if it is something specific to our customers, or if it is a problem with the reseller cloud pbx.

Thanks

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this is happening again

Anyone having the PBX System drop out going calls from 3 to 5 minutes. internal calls are not dropping like last time.

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Originally Posted by VOIPoTim

Ah this is a reseller PBX then right? That's for our direct customers. In your case, you'd want to just route the DID to the SIP address of the extension you want it to go to. So you'd set up the DID in a resold account and then use the SIP forwarding function.

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TIM

Is the gateway ONLY out going? (reseller account)

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Originally Posted by chevyman

TIM

Is the gateway ONLY out going? (reseller account)

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No, it can be used for incoming too if you use the "Register" option on it...you can only have one though. The best way to handling incoming is forwarding to the SIP address instead of registering.

Sorry Guys I have been mia for a while working and such...

I have one feature request to add...

I want to be able to add a 3 digit number before or after the caller id, prefer after so that if someone having the pbx extension forwarded to their cell phone, they know its a call coming from the pbx.

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Originally Posted by uf_shane

Sorry Guys I have been mia for a while working and such...

I have one feature request to add...

I want to be able to add a 3 digit number before or after the caller id, prefer after so that if someone having the pbx extension forwarded to their cell phone, they know its a call coming from the pbx.

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We'll add this to the list to look into. We can def alter the CID like that but I don't think we can easily send both a custom one and still the regular one too. I think we played with that a long time ago on our cloud accounts and we ran into issues with some carriers not liking the Caller ID number not being the right length and some calls were failing. I think we just need to keep it under the normal length so we could do the ext OR a number, but pretty sure if we go longer it causes issues with some carriers.

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Originally Posted by VOIPoTim

We'll add this to the list to look into. We can def alter the CID like that but I don't think we can easily send both a custom one and still the regular one too. I think we played with that a long time ago on our cloud accounts and we ran into issues with some carriers not liking the Caller ID number not being the right length and some calls were failing. I think we just need to keep it under the normal length so we could do the ext OR a number, but pretty sure if we go longer it causes issues with some carriers.

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That would even work if it send the number called vs the caller's cid too... if that is easier I would prefer that

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Originally Posted by uf_shane

That would even work if it send the number called vs the caller's cid too... if that is easier I would prefer that

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Ok, we have it on our list and we're going to see what we can do to get it in the next release.

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Originally Posted by VOIPoTim

Ok, we have it on our list and we're going to see what we can do to get it in the next release.

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Sounds good Tim keep up the good work

Most asterisk boxes have that feature, called Caller ID Prepending.

The way it usually works is you can add one or more prepend characters at some stage of an inbound call.

Example, if the call routes through the sales ring group, you can prepend "S:". If the call goes through the tech support ring group, you can prepend "T:", etc. So if John Smith calls and presses 1 for sales, you'd see "S:Smith, John" on caller id.

If the extra characters causes the name length to exceed 15, then characters are removed from the end. So the resulting name is always 15 characters or less, otherwise some phones may not be able to cope.

I like the new PBX Cpanel looks good Only one problem, on the "Interconnection / Outgoing" screen under gateways, the column after "Status" you only see the "A" and part of a check box, the rest is cut off.

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Originally Posted by chevyman

I like the new PBX Cpanel looks good Only one problem, on the "Interconnection / Outgoing" screen under gateways, the column after "Status" you only see the "A" and part of a check box, the rest is cut off.

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We're looking into this. I see you have a ticket open on it so we should have it situated soon.