BETA Feature: Call Recording

We've just rolled out a new BETA feature that will allow you to record calls and have them e-mailed to you as a .WAV file.

Information can be found under Features - BETA in your vPanel.

In order to use this feature, you first need to go to vPanel and setup a destination e-mail address for your recordings.

Usage Instructions:

Make sure you have setup a recording destination e-mail in vPanel.

To record a call simply dial *28 when you place the call.

Example: *288005558355 would record a call to 8005558355.

A .wav file will be e-mailed to the address specified here within minutes of completing the call.

Note: This feature is intended for occasional use only. When you record a call, the audio for the call is routed through our Call Recording server instead of our primary media gateways and as a result call quality may be reduced.

Please let us know what bugs you find with this.

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Originally Posted by VOIPoTim

Please let us know what bugs you find with this.

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Interesting feature. I wonder how it will work out with long calls. wav files can get really large fast.

How about incoming? Any way to record those?

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Originally Posted by Brian

How about incoming? Any way to record those?

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Take another look :).

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Originally Posted by VOIPoBrandon

Take another look :).

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Neat!!!!!!

Just Recorded both an incoming and Outgoing about 30 minutes ago and have not received the recordings back as an e-mail. (Also have checked SPAM folder)

Have you thought of any means of initiating a recording on-the-fly? For example, if a call is in progress, make it so a Voipo user can flash over to the "second channel" and initiate a 3-way call to feature code *28 (without a phone# afterwards) or *280? Similarly (though more difficult, if even possible), flashing over to *280 to stop a recording in progress would be a nice addition.

Keep in mind, I'm thinking outside the box (and outside the programming department!), so I don't know how easy or difficult these ideas would be to work into your system...

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Originally Posted by fisamo

Have you thought of any means of initiating a recording on-the-fly? For example, if a call is in progress, make it so a Voipo user can flash over to the "second channel" and initiate a 3-way call to feature code *28 (without a phone# afterwards) or *280? Similarly (though more difficult, if even possible), flashing over to *280 to stop a recording in progress would be a nice addition.

Keep in mind, I'm thinking outside the box (and outside the programming department!), so I don't know how easy or difficult these ideas would be to work into your system...

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With the way our system is setup, doing it on the fly isn't really possible. We'd have to be proxying 100% of audio. Since we don't handle audio most of the time, we'd have no way to be "in the call" to intercept the command.

I just tried a test call and am quite impressed with the quality! Great feature guys!