No devices registered in Vpanel

I thought this issue was resolved. I personally had not had the problem until today. My wife tried calling from two different numbers and one said the call was rejected (and the number is on my white list) and the other just got a busy signal. I tried calling with my cell and its just a busy signal.

That being the case shouldn't the calls be forwarded to my fail over number if the system has no devices registered because the fail over is not working.

Thanks,

About to reboot my ATA and submitted a ticket [#WHX-995776]:

Rebooted by unplugging the ATA and still no devices registered.
I logged in the ATA and I can see the changes mentioned the other night
were applied to my ATA. Register Expiration: 1

Also, it is vital that if the system does not have a device registered that the calls go to the fail over number. I am just getting a busy signal.

In the vpanel, I assume you have the failover setup. Question; are you calling FROM the failover? I.e. Is the failover set up to go to your cell, and you're calling FROM your cell. Some cell companies have problems with this. later... mike....

Same here. No devices registered in vPanel. My 502 indicates not registered. A reboot of the ATA does not correct problem.

I also have failover set to a phone number. However all callers get a fast busy - no failover. Isn't the point of failover for just this situation?

I could tolerate these registration issues a lot easier if failover worked properly and I could be assured no calls were missed.

Quote:

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Originally Posted by christcorp

In the vpanel, I assume you have the failover setup. Question; are you calling FROM the failover? I.e. Is the failover set up to go to your cell, and you're calling FROM your cell. Some cell companies have problems with this. later... mike....

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The fail over number is a AT&T land line. I have been testing with my cell phone. Fail over used to work fine. I confirmed its still setup in Vpanel. Still no devices registered in Vpanel.

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Originally Posted by carlquist

Same here. No devices registered in vPanel. My 502 indicates not registered. A reboot of the ATA does not correct problem.

I also have failover set to a phone number. However all callers get a fast busy - no failover. Isn't the point of failover for just this situation?

I could tolerate these registration issues a lot easier if failover worked properly and I could be assured no calls were missed.

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I agree this would not be much of a issue if fail over was working.

Safe to assume they are aware now.

Support: Hey Chris, having trouble getting your device to register?
Chris : http://forums.voipo.com/showthread.p...ted=1#post9049
Chris : yes
Chris : and fail over is not working
Chris : same for at least one other person
Support: Oh goodness, same for several more as well
Support: Looks like an outage.
Chris : well at least I do not feel like I am alone anymore
Chris : Is there anything you need me to do or is it safe to assume your working on it lol
Support: absolutely, Let me track this down and I'll send out a mass email once we figure out the issue.
Chris : thanks
Chris : have a great day

Just checked my call history seems it was fine at 6:30AM CST when my wife called to let me know she made it to work.

I'm unregistered again - both in vPanel & HT502.

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Originally Posted by KenH

I'm unregistered again - both in vPanel & HT502.

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They are working on it.;) I just checked and my devices are listed again and I can call in and out.

My HT502 has registered. No reboot required.

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Originally Posted by KenH

My HT502 has registered. No reboot required.

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Ya I just got a email from support saying to reboot the device but its already working. Probably because they have them set to reregister ever minute lol.

Working now, but not earlier.

Failover failure is a huge problem for me...

http://forums.voipo.com/forumdisplay.php?f=24

Not sure where the failover data is stored. Is it possible that even that data was unaccessible during the outage, causing the loss of the failover feature?

My 502 showed registered but nothing in vpanel. Inbound calls went to "The number you have dialed has been disconnected" instead of failover. Rebooting fixed all, but like others if failover is not working I'm in trouble.

Only port 2 is registered now and, of course my phone is connected to port 1. What's going on?

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Originally Posted by KenH

Only port 2 is registered now and, of course my phone is connected to port 1. What's going on?

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If you didn't reboot after the outage, you may need to.

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Originally Posted by VOIPoTim

If you didn't reboot after the outage, you may need to.

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uhm, why the HT-502 did not keep on retrying (SIP registration) after failing to to do?
even if it is a bug, the ATA should try to register again at regular interval (reg. interval, specified in the ATA config.)

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Originally Posted by voxabox

uhm, why the HT-502 did not keep on retrying (SIP registration) after failing to to do?
even if it is a bug, the ATA should try to register again at regular interval (reg. interval, specified in the ATA config.)

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We've been asking Grandstream the same question for the last few weeks. They seem to be very hit and miss with re-registering on their own if there is any kind of service interruption (even a few seconds).

They are "aware of the issue" and "hope to fix it in the next firmware".

We're still pressing for a better answer than that.

Tim,

Will you exchange my HT502 for a PAP2?

Ken

Quote:

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Originally Posted by KenH

Tim,

Will you exchange my HT502 for a PAP2?

Ken

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I'll contact you via PM about it.

Quote:

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Originally Posted by VOIPoTim

We've been asking Grandstream the same question for the last few weeks. They seem to be very hit and miss with re-registering on their own if there is any kind of service interruption (even a few seconds).

They are "aware of the issue" and "hope to fix it in the next firmware".

We're still pressing for a better answer than that.

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This is a problem with the Zoom 5822 also apparently. (I use it on my Freeswitch server)

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Originally Posted by chpalmer

This is a problem with the Zoom 5822 also apparently. (I use it on my Freeswitch server)

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Yeah, the PAP2 is definitely more resilient.

Perhaps is good that the 502's are difficult to come by ATM !!!!

It is my understanding that the reason the 502 was the device of choice was for its built in router. I do not know about others experience with the built in router but I found it to be very lacking and my internet speed was poor (I mean like more than half the speed) with that thing in front of my Linksys. I am sure cost works in there too.

Personally, I would rather pay more of a activation fee (fee for the ATA lol) and have a better performing device with less problems then a less expensive device that has issues. Most people should have a router anyway. Reliability is important (fail over numbers working is very important too ;) ).

I know VOIPo is on top of tech issues as soon as they happen and work quickly to resolve them but it does not sound like Grandstream is on the same page as VOIPo. They seem to have more of a "we will get to it when we get to it" attitude.

Just my thoughts your mileage may vary.

Thanks,

If someone wanted to buy a PAP2 and not exchange the Grandstream, are there some still for sale? I seem to remember awhile back there was the chance to purchase one.
Scott

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Originally Posted by scott2020

If someone wanted to buy a PAP2 and not exchange the Grandstream, are there some still for sale? I seem to remember awhile back there was the chance to purchase one.
Scott

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http://www.ipphone-warehouse.com/VoI...ters-s/236.htm

I found that with a google search. Have no idea if they are legit but it says they have 200+ of the 502's and they sell the PAP2 for almost the same price.

LOL says they have 202 BOXES of 32 for sale Our Price: $1,375.99

Quote:

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Originally Posted by Xponder1

http://www.ipphone-warehouse.com/VoI...ters-s/236.htm

I found that with a google search. Have no idea if they are legit but it says they have 200+ of the 502's and they sell the PAP2 for almost the same price.

LOL says they have 202 BOXES of 32 for sale Our Price: $1,375.99

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Yeah, but call them ;) I already called everyone on Google a week or so ago and remember seeing that one and getting excited.

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Originally Posted by VOIPoTim

Yeah, but call them ;) I already called everyone on Google a week or so ago and remember seeing that one and getting excited.

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I would take your word for it lol. I trust you Tim.

Linksys PAP2T - PAP2T-NA (Unlocked)

Is this the other device everyone is talking about?

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Originally Posted by Xponder1

Linksys PAP2T - PAP2T-NA (Unlocked)

Is this the other device everyone is talking about?

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I looked up the post Tim made back a couple months ago or so, when they were doing the office cleanup sale. The link still works, and he was clearing them out for $25, but I was wondering if that was long over. I am guessing Tim had to use them up by now! If not, I'd like to grab one up. I should have jumped when I had the chance!

Quote:

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Originally Posted by scott2020

I looked up the post Tim made back a couple months ago or so, when they were doing the office cleanup sale. The link still works, and he was clearing them out for $25, but I was wondering if that was long over. I am guessing Tim had to use them up by now! If not, I'd like to grab one up. I should have jumped when I had the chance!

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That is half the retail price if its the same one I looked up.

I do not know if this is a "known issue" but again this morning 2-7-09 when my wife tried to call she had a problem. Would have been about 6:30am CST. It said my line was disconnected. Did not go to fail over but instead gave her a message saying my line is disconnected.

When I woke up at 7:30 and had not heard from her I tried calling out and it was fine. Call logs for today show my one call out. I assumed she just forgot to call. She just called from work and told me about the problem and I wanted you to know. Seems its ok now.

I know some others here have devices that show disconnects so perhaps they can post if theirs was not working during that time and how long it was out.

Thanks,

My device also show unregistered and no devices on vPanel. Had to Reboot to get devices registered. They were working around 8 am est, and then i checked aroung 11:20 am est and they were not registered. Rebooted Ht502 and everything back

Also on Fxs Port 1 it show YES on UnRegister on Reboot, but Fxs Port 2 shows NO on Unregister on Reboot

Update:: 11:40 am est
I guess I spoke too soon, they are fluctuating between registered and not registered..it looks to be re-registering every minute...Sometimes successfully and sometimes not! Sometimes only 1 port gets registered

Quote:

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Originally Posted by eagle 1

My device also show unregistered and no devices on vPanel. Had to Reboot to get devices registered. They were working around 8 am est, and then i checked aroung 11:20 am est and they were not registered. Rebooted Ht502 and everything back

Also on Fxs Port 1 it show YES on UnRegister on Reboot, but Fxs Port 2 shows NO on Unregister on Reboot

Update:: 11:40 am est
I guess I spoke too soon, they are fluctuating between registered and not registered..it looks to be re-registering every minutes...Sometimes successfully and sometimes not! Sometimes only 1 port gets registered

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That makes since actually they have them set to reregister every minute as a fix for some bug.

Seems support is looking in to it now. I just got a reply to my ticket.

Quote:

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Originally Posted by eagle 1

Also on Fxs Port 1 it show YES on UnRegister on Reboot, but Fxs Port 2 shows NO on Unregister on Reboot

Update:: 11:40 am est
I guess I spoke too soon, they are fluctuating between registered and not registered..it looks to be re-registering every minute...Sometimes successfully and sometimes not! Sometimes only 1 port gets registered

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Just seems odd that the two ports are set different for UnRegistering

Another Update:

And calls are going directly to VoiceMail...My Trial does not seem to be working very favorably this week! I am glad I didn't use my main line to switch over, my wife would have killed me.

Quote:

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Originally Posted by eagle 1

Just seems odd that the two ports are set different for UnRegistering

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I think it was that way when the clone feature came about, but now they are both set to unregister...via provisioning..

My PAP2T was also down this morning. A reboot, and change of servers got it working again. It seems every time I get comfortable and change from central02 back to sip, I wake up to a non-registered TA. When I left it on central02, it remained registered.