Expire column empty in Devices page

Printable View

03-18-2009, 08:10 PM
sr98user

Expire column empty in Devices page

In the vPanel->Features->Devices page, the Expire column is empty. Just wondering if Voipo folks know about. Anybody else see the same issue?
03-18-2009, 08:18 PM
scott2020

Re: Expire column empty in Devices page

Same here since last night.
03-18-2009, 08:22 PM
VOIPoTim

Re: Expire column empty in Devices page

It's intentional. It was causing way too much confusion.

Constantly, people thought their account was expiring. Some tried to renew in a panic, some were very upset since they'd paid for a year and it was expiring in a few minutes, etc.

If that's useful info to you guys, we may be able to put it back with it presented in a different way.
03-19-2009, 04:53 AM
sr98user

Re: Expire column empty in Devices page

Tim,

Its useful only during rare times. A week back, I had some provisioning changes done. That process changed my registration interval to 3600 and I had multiple registrations (more than 2) on my account. And I didn't have inbound working for an hour until the registration aged out.

Not something I really need. I just wanted Voipo to be aware of. It looks like you do.
03-19-2009, 05:20 AM
Montano

Re: Expire column empty in Devices page

Quote:

Originally Posted by VOIPoTim

It's intentional. It was causing way too much confusion.

Constantly, people thought their account was expiring. Some tried to renew in a panic, some were very upset since they'd paid for a year and it was expiring in a few minutes, etc.

If that's useful info to you guys, we may be able to put it back with it presented in a different way.

All your new Voicewing customers :)
03-19-2009, 05:42 AM
quattrohead

Re: Expire column empty in Devices page

If its something an end user needs to know, they will be able to find it in the ATA, in other words only geeks like us :p
03-19-2009, 01:41 PM
sal

Re: Expire column empty in Devices page

Quote:

Originally Posted by VOIPoTim

It's intentional. It was causing way too much confusion.

Constantly, people thought their account was expiring. Some tried to renew in a panic, some were very upset since they'd paid for a year and it was expiring in a few minutes, etc.

If that's useful info to you guys, we may be able to put it back with it presented in a different way.

I think different wording should be good. Let's say "re-registering" so it's clear to people.
03-19-2009, 01:57 PM
dswartz

Re: Expire column empty in Devices page

And if you're going to not print the SIP expiration info, how about removing the column heading for it?
03-19-2009, 03:58 PM
scott2020

Re: Expire column empty in Devices page

Or call it "SIP Registry" or "SIP Info" or something more generic so it is there if people care about it.
03-19-2009, 07:25 PM
Brian

Re: Expire column empty in Devices page

Personally I find the info very useful - although I can see where another title might be better.
03-20-2009, 02:47 AM
usa2k

Re: Expire column empty in Devices page

Call it "Next Sync"
03-20-2009, 08:59 AM
voxabox

Re: Expire column empty in Devices page

Quote:

Originally Posted by usa2k

Call it "Next Sync"

I'm ok with that;however, to be user friendly it should reflect (in) the user time zone
03-20-2009, 01:55 PM
fisamo

Re: Expire column empty in Devices page

Quote:

Originally Posted by voxabox

I'm ok with that;however, to be user friendly it should reflect (in) the user time zone

Or they could have a web developer write some java code for a countdown timer so you don't have to worry about time zones. If you label the column "End of the World" support might get a few interesting calls... :eek: