Support tab on reseller CP

I don't see a 'support' tab on the reseller CP...

When submitting issues/tickets to the reseller@voipo.com address, I'm not getting a confirmation e-mail (which I believe was turned off a while ago).
The challenge is, without a support tab, there is no way to...

1. Verify the issue was received
2. Update or respond to the initial issue (no record of the support ticket number created unless someone e-mails you back through the support system so the e-mail subject contains the ID)
3. Easily follow a support thread without tracking back through sent/received e-mails

Tim, any chance we can get a reseller support tab on our CP?

Same request here...

You see the tickets submitted in your personal vPanel account

I checked vpanel also... tickets aren't appearing there either.

There applying on my personal vpanel (The account i had before reseller)

The systems are linked based on e-mail. If your personal account had the same e-mail the tickets would show up in it.

We'll add this to the list of suggestions for possible addition.

Tim, I double-checked just to make sure, and one of my accounts does have the same e-mail address assigned that I have been using to submit issues to reseller@...

I just logged into vpanel for that account again to make sure - none of the tickets I've submitted via reseller@... are showing up in the support tab.

Maybe a broken link somewhere?

It's possible. Open a ticket mentioning the accounts and support can verify the e-mail is correct for each one.

If everything is correct, there could be an issue with it.

Quote:

---

Originally Posted by VOIPoTim

Open a ticket mentioning the accounts and support can verify the e-mail is correct for each one.

---

Thanks, Tim... will do.

Support link added in sub-nav under Billing Tab.

Thanks Tim!

I put a ticket in for a different email I will use for the reseller account, and the number was setup for me right away. I tried a test email and all looks good. :)

I'll still initiate the Tickets by email to reseller@voipo.com to ensure the regular support people are not bothered.

Very nice!

Since getting an email associated with my Reseller Account,
I see I get an email notice when I create an account. :D