not thrilled thus far

Printable View

09-23-2010, 07:17 PM
tonglebeak

not thrilled thus far

Perhaps someone here can make me happy? Support is closed now I presume, so maybe someone on the forum can help me figure out the problem...

First of all, the router I was sent came in two pieces (faceplate wasn't on it). I snapped the face plate back on. A power cord wasn't sent to me either, so I'm using my wireless router's power adapter for now. I contacted support about it, and they asked for the model number. Not sure what will happen next.

On TOP of that, incoming calls don't work. They'll ring once, and then everything goes out. The phone stops ringing, and the internet connection will drop.

HTML Code:

h4x0r libgnomecanvas-2.30.1 # ping 192.100.15.1 PING 192.100.15.1 (192.100.15.1) 56(84) bytes of data. 64 bytes from 192.100.15.1: icmp_req=1 ttl=248 time=28.7 ms 64 bytes from 192.100.15.1: icmp_req=2 ttl=248 time=30.2 ms 64 bytes from 192.100.15.1: icmp_req=3 ttl=248 time=27.5 ms 64 bytes from 192.100.15.1: icmp_req=4 ttl=248 time=30.3 ms 64 bytes from 192.100.15.1: icmp_req=5 ttl=248 time=29.6 ms 64 bytes from 192.100.15.1: icmp_req=6 ttl=248 time=33.8 ms 64 bytes from 192.100.15.1: icmp_req=7 ttl=248 time=30.8 ms 64 bytes from 192.100.15.1: icmp_req=8 ttl=248 time=28.3 ms 64 bytes from 192.100.15.1: icmp_req=9 ttl=248 time=29.9 ms 64 bytes from 192.100.15.1: icmp_req=10 ttl=248 time=65.2 ms 64 bytes from 192.100.15.1: icmp_req=11 ttl=248 time=30.3 ms 64 bytes from 192.100.15.1: icmp_req=12 ttl=248 time=29.0 ms 64 bytes from 192.100.15.1: icmp_req=13 ttl=248 time=29.5 ms 64 bytes from 192.100.15.1: icmp_req=14 ttl=248 time=30.8 ms ping: sendmsg: Network is unreachable ping: sendmsg: Network is unreachable ping: sendmsg: Network is unreachable ping: sendmsg: Network is unreachable ping: sendmsg: Network is unreachable ping: sendmsg: Network is unreachable ping: sendmsg: Network is unreachable ping: sendmsg: Network is unreachable ping: sendmsg: Network is unreachable ping: sendmsg: Network is unreachable ping: sendmsg: Network is unreachable ping: sendmsg: Network is unreachable ping: sendmsg: Network is unreachable ping: sendmsg: Network is unreachable ping: sendmsg: Network is unreachable ping: sendmsg: Network is unreachable ping: sendmsg: Network is unreachable 64 bytes from 192.100.15.1: icmp_req=33 ttl=248 time=30.7 ms 64 bytes from 192.100.15.1: icmp_req=34 ttl=248 time=29.5 ms 64 bytes from 192.100.15.1: icmp_req=35 ttl=248 time=28.3 ms 64 bytes from 192.100.15.1: icmp_req=36 ttl=248 time=30.2 ms ^C --- 192.100.15.1 ping statistics --- 36 packets transmitted, 18 received, 50% packet loss, time 35020ms rtt min/avg/max/mdev = 27.563/31.852/65.284/8.215 ms

As you can see, I'm pinging the router directly, and the router itself is what drops off. Geez. Does anyone know of perhaps some sort of a setting issue in this router, that may be doing it? Or do I have to wait for yet another router to be shipped?
09-23-2010, 08:02 PM
chpalmer

Re: not thrilled thus far

What is your network topology?

Is there any other equipment between your computer and the router??

What kind of internet connection do you use and the model number of your modem?
09-23-2010, 08:04 PM
tonglebeak

Re: not thrilled thus far

Quote:

Originally Posted by chpalmer

What is your network topology?

Is there any other equipment between your computer and the router??

What kind of internet connection do you use and the model number of your modem?

motorola 5101.
Just goes from that, to the router I was sent (RT31P2), then to my computer.

I doubt it's an issue on my side. The router just decides to reset during an incoming call. It's verified through the phone not ringing, and it is unpingable for a brief time.
09-23-2010, 08:16 PM
chpalmer

Re: not thrilled thus far

Cool- just ruling out stuff.

What is the rating of your power supply? I believe you need minimum 1000ma or 1 amp... 12vdc. But that would be most needed during a call. Although a low power blip could possibly cause problems.
09-23-2010, 08:19 PM
tonglebeak

Re: not thrilled thus far

Yeah that would make sense. I do see on the bottom where it shows a 12v 1amp input. My wireless router shows 12v 500mA input. Crap. And I do know that ringing is definitely the biggest draw, without a doubt (I still remember the nice bites I've felt from all of the work I do on phone, when someone calls. :(

Guess I'm stuck without service until they can send me a power supply, unless I find one (which I'm fairly positive I don't have).
09-24-2010, 07:58 AM
MisterEd

Re: not thrilled thus far

Quote:

Originally Posted by tonglebeak

Yeah that would make sense. I do see on the bottom where it shows a 12v 1amp input. My wireless router shows 12v 500mA input. Crap. And I do know that ringing is definitely the biggest draw, without a doubt (I still remember the nice bites I've felt from all of the work I do on phone, when someone calls. :(

Guess I'm stuck without service until they can send me a power supply, unless I find one (which I'm fairly positive I don't have).

"Rent" one from Radio Shack, or Best Buy or Walmart. They sell the "multi-use" wall warts (or routers where you can "borrow" a power supply).
09-24-2010, 10:24 AM
usa2k

Re: not thrilled thus far

I've heard of people "Borrowing" a tent from Sears. I would never do that.
I do know its easy to mix up power supplies when many are in one place . . .
That's the danger of making the wiring more tidy. (That's my story and I'm sticking with it!)
09-24-2010, 12:51 PM
tonglebeak

Re: not thrilled thus far

Meh, I shouldn't even have to be going through this to begin with. I'm not trying to sound like a whiny, bitter person, but this is a really bad first impression. Is it that hard for someone to remember to put in a power cord with the broken router they put in there as well? Ugh. Support said they're going to ship another one out asap, but if it's priority mail, then I get to wait another 4 days for this.
09-24-2010, 07:45 PM
MisterEd

Re: not thrilled thus far

Quote:

Originally Posted by usa2k

I've heard of people "Borrowing" a tent from Sears. I would never do that.
I do know its easy to mix up power supplies when many are in one place . . .
That's the danger of making the wiring more tidy. (That's my story and I'm sticking with it!)

A tent and a wall-wart are slightly different. Besides, while current may vary as might the plug at the tip neither one would cause a failure if one has a slight bit of knowledge and takes care.

That being said, all my power supplies are tagged so I can't mess them up. Easy to do with a Dymo or a piece of tape and a Sharpie or some nail polish.
09-25-2010, 01:25 AM
stevech

Re: not thrilled thus far

I felt-pen my gizmos to say what power supply it needs, if it's not marked. And the polarity on the plug; a few are backwards from common sense.

There oughta be a law about these things. I vote: Everything should input 5VDC at 1A max.
10-03-2010, 07:45 PM
tonglebeak

Re: not thrilled thus far

Well, last week I was sent a new ata (same model), and a power adapter. Everything works fine now, except I have to powercycle this ATA once a day to get a dialtone. I'm not using voipo's vmail: I disabled it so my answering machine can pick up, but this can't happen if the ata decides to stop working. I'll copy/paste teh support ticket I opened. Any ideas from the forum members here? Thanks.

Quote:

Hello, I'm having an issue where I seem to have to reset my ata once a day or more. I've been coming home from work, with a working internet connection, but no dialtone. Both of the phone lights are off on the ata, and a power cycle is required. I have voicemail disabled, as I wouild like my answering machine to take messages instead, but obviously this cannot work if the services going out. It's a RT31P2.

This has happened with the ata plugged directly into my modem, as well as into my wireless router. Actually, last night, I _had_ to take the ata off of the modem, and hook it up to my own router, as my computer was unable to pull a lan ip from the ata, so I have no idea what is going on here.

Summary: internet works just fine, however I'll have no dialtone until I powercycle the RT31P2 ata. This has happened at least once a day.