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I'm not a happygator today. I am having issues with inbound calls where they get dropped as soon as I pickup to say "hello". Just now an outbound call went dead during a conversation.
Maybe this VOIPo thing isn't such a good idea. I signed up because I am a happy hostgator client and got tired of overseas support from my previous VOIP provider.
Then to make matters worse when I called for support, I got redirected to email because of "heavy call volume". Why should that matter?
Same here and I cannot reach support... It just says they are too busy.
Have either of you created a trouble ticket and submitted it?
Maybe can get results faster that way..
Have you checked "Twitter" (yea, I dislike it and never use it - and I hate the word "TWEET!")?
Don't understand why they can't post this as a login message or regular message on here.Quote:
We are extremely busy due to the Cyber Monday promotion. Please use e-mail when contacting us today. support@voipo.com
What good is US based support if they refuse to answer the phone? I submitted an email to support begrudging my lack of phone service and email only support. I guess you get what you pay for!
VOIPOTim... Where are you today?
Same here; tried to place a call about 3:30 CST and both lines were dead. I had gotten off a conference call about 2:30 CST, so whatever happened didn't happen to everybody at the same time. Restarted everything and the phones came back.
I hadn't tried customer support because I figure they must have resolved the issue. But I might open ticket just to be on record.
Guess my service has been down most of the day (Monday). If it weren't for the fact that I enjoy the quiet and had to make a call I would have never noticed. But before I contacted anyone I did what they would ask me to do and Power Cycled my entire network. Both SIP phone and ATA came right up. Seems good now.
As an after effect, I seem to have lost my entire call history. I've opened a service ticket. You may want to check yours.
Call history is gone for me as well. I had both line 1 &2 out and had to power off/on the ATA to restore service. I'm showing that I'm connected to the central server.
Mine shows:
Call History
Call History is temporarily unavailable.
yes, my service was failing over to my cell phone today also..and call to my house went direct to my cell or voicemail
Tried support phone,,,not near a computer to send ticket or voicemail...ugh
and now it seems to be working...
Also refuse to use twitter or facebook, not an allowed service at work
Mine, too - now. My service ticket was answered promptly with the following,Quote:
Originally Posted by FarmerBob
(I let them know I'm on my company's VPN today and can't use Twitter!)Quote:
Call history is currently rebuilding and will be restored soon. We don't anticipate any data loss, but it will take a few hours to rebuild due to the number of calls it has.
See http://twitter.com/voipo for updates.
Outbound calling here is/was down a few minutes ago. Having a cyber Monday special is great and all but if the phones don't work it doesn't get me cranked up to renew.
To pull phone support is not a great move. And please can we get a status page instead of Twitter?
I have moved some posts from this thread unrelated to the outage that day to a new thread: http://forums.voipo.com/showthread.php?t=2674