Fax number subscription problem
I attempted to set up a toll free FAX number from those available for the Residential system. It failed on repeated attempts with a red "Client ID for this account has not been specified. Cannot order service without a Client ID" error message. I also receive the same message if I attempt to add a FAX number in the Express account. [submitted ticket]
Is this an intended failure pending launch, an accident as a result of running the separate billing system, or a temporary failure while you are working on the system?
Re: Fax number subscription problem
Yes, this is just related to launch.
Everything in vPanel is integrated into our billing system now. All accounts are assigned to a "billing account". Since all the beta accounts do not have one yet, when you try to order a number it just gives and error and alerts us that an order is being placed but there is no billing account.
If anyone in the beta needs to add a virtual number or something like that, please contact support@voipo.com to have them manually added.
Re: Fax number subscription problem
I'll take that queue to remove some test Virtual Numbers that I do not need and won't want to pay for.
Re: Fax number subscription problem
I can't get into vPanel now!
"Exception Caught: You are not authorized to view this page!"
https://secure.voipo.com/
Did the login URL change?
Re: Fax number subscription problem
Quote:
Originally Posted by
usa2k
I can't get into vPanel now!
"Exception Caught: You are not authorized to view this page!"
https://secure.voipo.com/
Did the login URL change?
Nope. Have you tried logging out and then back in?
https://secure.voipo.com/logout
Re: Fax number subscription problem
The logout gives me a login screen, but still catches the exception :(
Re: Fax number subscription problem
Quote:
Originally Posted by
usa2k
The logout gives me a login screen, but still catches the exception :(
Go ahead and open a ticket then. Nothing in that area should have changed so I'll need to have someone look at your account to see if there's an issue.
Re: Fax number subscription problem
Quote:
Originally Posted by
usa2k
I can't get into vPanel now!
"Exception Caught: You are not authorized to view this page!"
https://secure.voipo.com/
Did the login URL change?
I was getting this same message using Opera.... switched to Firefox and am able to log in fine.
Re: Fax number subscription problem
I will open a ticket. I was using FF
BTW: this statement is funny! http://www.dslreports.com/forum/r20706807-
Re: Fax number subscription problem
I stand corrected.
1 residential account is able to login in fine. The other residential account gives the 'not authorized to view this page' error :(
Login attempts from Firefox with both accounts.
Re: Fax number subscription problem
I was able to hit the back history enough to be logged in?????????
Something is very wrong with that kind of code!
I guess I should try the logout from within vPanel ...
... tried and now successfully logged in!
Re: Fax number subscription problem
Quote:
Originally Posted by
usa2k
I was able to hit the back history enough to be logged in?????????
Something is very wrong with that kind of code!
I guess I should try the logout from within vPanel ...
... tried and now successfully logged in!
One of the developers noticed something with a couple accounts that was off basically denying them permission to view the vPanel. He was fixing it and I assume fixed all affected already since it's working now.
If anyone sees any issues, just e-mail support and we'll get it sorted.
Re: Fax number subscription problem
Well then that was a quick fix! Thanks :)
Re: Fax number subscription problem
Quote:
Originally Posted by
gbh2o
I attempted to set up a toll free FAX number from those available for the Residential system. It failed on repeated attempts with a red "Client ID for this account has not been specified. Cannot order service without a Client ID" error message. I also receive the same message if I attempt to add a FAX number in the Express account. [submitted ticket]
Is this an intended failure pending launch, an accident as a result of running the separate billing system, or a temporary failure while you are working on the system?
Sorry to derail the original subject!!!
