Problems after new router

Hi,
I had to replace my Linksys router and now my phone no longer works. My set up is Cable Modem -> GS HT502 -> Belkin N600 router. The Internet connection is working fine, but I can't receive incoming calls and when I dial out I get a fast busy signal. I did some research on the problem and changed the "LAN DHCP Base IP" setting on the HT502 to 192.168.3.1 since the Belkin router's base IP address is 192.168.2.1. I tried power cycling everything per the installation instructions on Voipo's website, but it's been hours and I still can't make a phone call. Any ideas?

Thanks.

Hello,
I had the same issue while installing the adaptor at a customers house. I even defaulted the router since the customer enabled all kinds of security features. I still was not able to get it to work. I even did port forwarding like tech support from voipo told me to do and it still did not work. I was on the phone with Belkin and they had no idea why their router was blocking the adaptor. They tried to blame the adaptor and said it must be bad. I pulled the router out and installed a netgear router. It has been working ever since. There must be a default setting that has a rule that is causing the problem and even if you find it the setting may leave you with out some kind of security or function you may or may not need. My suggestion is to return the router and get a netgear, or linksys router. I gave the belkin to a IT friend of mine and he is still trying to get it to work for future installs.

It shouldn't be your router if the ATA is in front of it like you say. The only pieces in play here should be your modem and ATA since your ATA is providing internet to your router from the LAN port. You can check that by unplugging the LAN connection on the ATA, you should lose internet to your downstream devices (router/computers). I would leave the router out of the mix until you get the ATA working. Make sure the cable coming out of the modem is plugged into the WAN port of the ATA (sounds like it is). Turn off the modem and ATA. Turn the modem back on, wait 1 minute (or so) and plug your ATA back in. I am assuming your old linksys router was hooked up the way your new one is (i.e ATA in front of it ).

Try your setup, cable modem to WAN on ATA, but do not connect the router. Plug in ATA, and try your phone. If it works, somehow the router is intereferring.

It would be appropriate to change your connection to Cable Modem->N600 Router->HT502 ATA

Restart your devices (power recycle), it should be working fine then.

I personally don't recommend that setup as there will be problems with router firewall and port forwarding affecting the voice data packets.

Quote:

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Originally Posted by JacobsLive

It would be appropriate to change your connection to Cable Modem->N600 Router->HT502 ATA

Restart your devices (power recycle), it should be working fine then.

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While I am not specifically certain about N600 model router, all new generation routers have inbuilt firewall and recognition and automatic port forwarding enabled for VoIP devices. HT502 is one of the device recognized by routers. I have 3 VoIP ATAs running in Cable Modem->Router->Switch->ATAs and I never experienced any loss of quality with any of the ATAs. Each network setup can be different, I am an experienced person in Network setup and my opinions are based upon my experience only. So yes, other's experience can be different than mine. I guess OP should contact support and they might be able to determine which setup is better for VOIPo service.

Thanks to everybody for their help... Unfortunately, I've several different suggestions and nothing has worked so far. What puzzles me the most is that going to from the cable modem directly to the WAN port of the HT502 with the router disconnected still doesn't work. I guess I'm going to have to contact customer support and see what they say because I'm out of ideas.

When your ATA is connected, go into your control panel and click devices to see if your ATA is even registering to VoIPo

What is the make and model of your cable modem?

Quote:

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Originally Posted by wingsohot

When your ATA is connected, go into your control panel and click devices to see if your ATA is even registering to VoIPo

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It says, "You do not currently have any devices registered to our servers!"

Quote:

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Originally Posted by chpalmer

What is the make and model of your cable modem?

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Arris TM502G

OK, now, if you get a dial tone when ATA is connected, dial ***, then 12. If the voice prompt tells you the WAN port access is disabled, then more than likely your ATA became unprogrammed.

Quote:

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Originally Posted by wingsohot

OK, now, if you get a dial tone when ATA is connected, dial ***, then 12. If the voice prompt tells you the WAN port access is disabled, then more than likely your ATA became unprogrammed.

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You're right! I guess that leads me to... how did it become unprogrammed and how do I go about reprogramming it?

If the ATA WAN port is disabled, you can reprogram the ATA yourself. Note: If the password admin does not work, then your ATA is locked, which means that it IS STILL PROGRAMMED.

OK,

Make sure that your internet modem is connected directly to the WAN port on the phone adapter and your computer is connected directly to the LAN port on the adapter. A phone is connected and power is connected.

Now, turn on your phone and dial *** then 12, after you hear that the WAN port is disabled, press 9. You should then hear that the WAN port is enabled.

Hang up the phone.

Open your internet browser and where you would type in a web address, type in the following, 192.168.2.1 then enter

You will now log into the adapter. For the administrative password, type admin

Choose advanced settings

Where it says config server path, delete what is there and replace with the following: provisioning.voipwelcome.com

Click update, then click reboot.

Now, your adapter will download the configuration from Voipo's server. This may take anywhere from 5 to 10 minutes.

When you have a dial tone, try a test call. If it doesn't work, then reboot your adapter by unpluging the power and wait 10 seconds, then plug power back in and allow to reboot for a minute.

It worked! I just successfully made and received a call. Thanks so much!

No problem.

Good job wingsohot :)