Have any of you HG customers used the new HostGator Live Chat?
Love it/hate it?
We're going to move to that in the next day from the current one.
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Have any of you HG customers used the new HostGator Live Chat?
Love it/hate it?
We're going to move to that in the next day from the current one.
Is that a support chat?
Or something else?
As long as email works, that is what I stick to.
Yeah it's the live chat program.
I have used it a couple of times this past week and did not mind it at all. Only thing that I did not like about it was that it did not pop to the front after a reply from the operator - that is just personal preference though. I understand there are multiple chats going on so I always put a chat in the background to do other things while waiting for a new response and like to be notifed when there is one so I do not have to always check.
I used it to inquire about the black friday special. Unfortunately, as an existing hosting customer, I was not eligible for the discount. :( However, I did like being told my place in line (updated what, every minute?), how many operators were answering chats, and how many chats they were conducting. Otherwise, it didn't seem significantly different from other vendor/service provider support chat programs as far as i could tell.
I see no problems with using the HG chat platform. It's worked for me every time I needed it.
This is now live. It's significantly better.
We're planning to commercialize the entire HG suite including the ticket system and chat soon, so VOIPo using it is kind of a pilot since right now only HG has been using it.
It's got features that some wouldn't even dream of mostly with efficiency, so we're pretty excited about it.
Someone asked today about the "Powered By Gator" was. That's just the brand name we're going to be marketing our new hosting automation tools under (live chat, helpdesk system, billing software) when we commercialize them.
The Planet has their system called "Orbit"...we thought Gator would be cool.
We aquired gator.com and rights for the Gator trademark from an old spyware company a while back just to hold on to for this later on. That company went bankrupt and sold it few a couple hundred thousand and since gator is in the name, we thought it was too good of a deal to pass up.
Was that also related to Gator Wallet? I seem to recall games with spyware.
Hopefully the word association is not too strong?
Marketable software tools is a great thing.
In one of my Ruby on Rails books, Peter Cooper (Beginning Ruby, From Novice to Professional), he talks about AOL having two 'bots' as friends that can provide automated gift suggestions.
Your chat client could have wide ranging possibilities depending on the scope of your imagination and inspiration.
Yeah it was the spyware company that went out of business that we bought the name rights/domain from. We debated it some, but finally decided to move forward with the name.Quote:
Originally Posted by usa2k
When you implement the Gator help desk for VoIPo are you going to keep your current layout or move to the layout that HG uses? Asking because the information that your current layout provides at first glance is easier to read and get information from then having to click into the ticket at HG.Quote:
Originally Posted by VOIPoTim
We'll sit down and come up with a layout when we switch, it won't be exactly the same.Quote:
Originally Posted by buckethead
On a sidenote though, the HG layout is temporary. Very soon it's being migrated off of Modernbill into GatorBill which is the new in-house billing system. Once that's done, you'll just have 1 thing to login to for billing and tickets. Everything from billing to tickets, to chats will all be integrated in one unified system.
Cool. I know you have heard this a few times already - but it is nice to see a company take a well thought out approach to everything and not rush to release things in order to bring some revenue in the door quick and fail in the short term.Quote:
Originally Posted by VOIPoTim
Now when you implement the Gator desk if you could tie it to vPanel for a single interface/login that would be ideal ;)
We've had a few issues with the standalone verison and went back to the original one for now until they are worked out.
Since we were the first outside user to use the "non-integrated" verison, this was expected.
So just in case anyone sees it and is confused, we're back to the old live chat program for the time being and will be in and out of GatorChat. Functionally this shouldn't really even be noticed except the design of the chat window is a tad different.
As a HG reseller, I like the feature, but don't like that most of the problems I have, the operators on that chat cannot give me resolution and they still try and get me to troubleshoot and ultimately tell me I have to submit a ticket.
Back on topic, overall, its a great thing to have IMO.