We'll keep the feedback regarding that in mind and consider it for future releases.
Also as a general update, everything is still on track to be released into BETA for you guys sometime this month. Watch for updates. :)
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We'll keep the feedback regarding that in mind and consider it for future releases.
Also as a general update, everything is still on track to be released into BETA for you guys sometime this month. Watch for updates. :)
I've updated the original posting with an additional option we're going to be rolling out, but wanted to post in the thread again as well in case you guys don't notice the update.
Outbound Caller ID Name
We're happy to announce that we've finally reached an agreement with our core carrier partners to begin offering Outbound Caller ID Name for nearly all numbers. The new vPanel has a section for submitting requests to add/update the name associated with a number in your account.
Please, whatever you do,
1) Put a "Select All" checkbox on the Voicemail page so we can move or delete all the VM's at once, without having to take a 1/2 an hour to check each one individually. Drives me crazy....
2) Have an auto-delete feature, where once the VM is emailed to you, you can have the system delete it after 24 hours. (My other service has this feature, it really helps keep the mailbox from filling up.)
I can live without #2, but please, add feature #1. As a programmer myself, I know it would only take a couple of minutes to do. So please, pretty please with sugar on top? :-)
Thanks for listening!
Agree with Lisaweb #1 request.
For those asking, yes, we will still be releasing the new vPanel to you guys this month. It's basically done now and we're working on killing any last minute bugs in it, tweaking some pages, and writing the documentation.
The new vPanel will be available in addition to the old panel for a while so you'll be able to use either (or both). They'll just be at different URLs but will use the same data. This way you'll have access to both the old and new while we work out any bugs we miss in the new one.'
We'll post here with the URL when it's ready for you guys (by end of month) and you'll also see a link in the current vPanel to try to new one at that point.
Liked them on facebook then sent a message and got a quick response.I signed up and should get my service started in about one week.Customer service goes the extra mile and I am well pleased so far.
Tim, Is there any indication as to when this panel and sms will be available to resellers. I know you can only give a rough time line. I only have a few people through voipo, most of mine old accounts are with another company and i am not looking forward to transferring. But More options are need for the customers.
Thanks
You guys are pushing the whole "coming in July" timeframe! It's the 28th! Hopefully you are not waiting until July 31 at 11:59p Pacific. :confused:
Quote:
"The new vPanel is FINALLY done and is being tested now. Here's a preview of what's coming in July......."
Is there going to be a demo so that resellers can see how it looks and functions, since the red headed step children will not see it till next year lol. Just messing with you Tim
You should have said August..................Just Sayin
Don't you know that there are 35 days in July? :cool:
Cross posting in this thread to make sure everyone sees:
We committed to opening the new panel up for everyone to see in July and we still have a few more hours left in July. It'll be open for testing before 11:59PM Pacific Time.
It will run side by side with the other one now. Users will just access it at a different URL and can use either/both. Then once it's out of BETA and all bugs are worked out, we'll eventually phase the old one out.
We'll post here on the forums tonight with the info to access it and also there will be a link in the header of the current panel to "try the new panel".
Here's a preview of the new panel that'll be available to use tonight...
http://i.imgur.com/9qDeo.png
To access the BETA release of the new vPanel, you'll simply use your existing login info at the new panel URL. The initial release is only for residential and small business customers. In the future, we will migrate resellers and cloud/express customers to the new design as well.
Remember, this is a BETA release so there may still be bugs in it and it still will lack some polish. For the time being, both the old and new vPanels will be accessible so if there is a bug in the new one, simply report it and use the old one.
The new vPanel BETA will be accessible at 11:59PM Pacific Time tonight.
vPanel: https://secure.voipo.com
New vPanel BETA: https://beta.voipo.com
I suppose that counts as "July" for those on the west coast. It will already be August for me by then. ;)
The new vpanel looks exciting. Thanks for the updates Tim.
Do you have an ETA for the Dial-in access for making International calls ?
That was the bait I fell for when signing up for another 2 years >:(
Same here..I am waiting for ability to call international from my mobile.
Just a tiny bug with the new vPanel but probably, the problem lays with the dual vPanel setup rather than anything else:
I created a new ticket in the new vPanel. After I was done writing everything down, I hit the SUBMIT button and, sadly, instead of posting my ticket, it redirected me to the login of the old vPanel. I suppose that the "submit" link / script / code points to a script in the folder of the old vPanel and therefore, it just throw me over to the login since I wasn't logged in at the old vPanel?
As a result, I lost my ticket post since, naturally, hitting the back button in online forms will give you a blank form once you hit the submit button.
Can you please submit this using the "Bug Report" link at the top of the panel. It'll send it right to our developers and also capture some additional info such as what browser version you are using and what exact pages you were on. It just makes it a lot easier for them to track down since they have some info to work with to reproduce.
I was also hoping for "call forward if no answer". Cell phone users (and Voip users as well) got used to this feature in the last 10 years... I know about simul ring - but it's really not the same
Hmmm... if coming in July means July 31 at 11:59 pm I shudder to imagine when "very near future" might really be. Still can't believe I fell for that bait.
C'mon Tim, you can do better than a shady salesman. Please be honest and admit that this promised feature is not coming in 2012.
Hey Tim
How about a demo login so us resellers can see what we are missing out on :)
https://beta.voipo.com
User: 5618860661
Pass: demo
Can someone please explain how the rollover options will work?
We will announce new rollover options soon. It will be an addon to existing accounts that essentially allow you to add additional lines to the account. It's mainly intended for situations where multiple lines may be needed and all calls come into the same number. Similar to the "cloned line" concept that many of our plans include, but expandable to 8 lines instead of 2 (primary + the clone).
I for the life of me can't find how long my account is paid for...
Unfortunately, my Aunt Millie who wants to use speed dials the way she used it on her first touch-tone phone 30 years ago (you know - speed dial number / name / optional telephone number) still can't do it. I tried to explain that in the new VOIPo world speed dial is called "outgoing call routing", and she can add her brother Henry to "contacts", and then add a speed dial under outgoing call routing. It's only 10 clicks more, and instead of retyping Henry's phone number she can just cut-and-paste... but apparently she dozed off while I was explaining.
On the upside, I am glad to see that outgoing call routing still has "Blocked", "Busy signal" and "Disconnected". So those who want to be very granular in preventing their family members from using telephone are well taken care of!
Go to Account - Services. It should be listed in the "Next Renewal Date" column. If it's not or you need further help with it, just e-mail support@voipo.com and we can look it up for you.
We actually added a simplified "Speed Dial" page today which technically just creates call routes, but it's a simple page. All it asks for/shows is "Code" and "Destination".
I understand that it can be frustrating when new features aren't released as quickly as we'd hoped for.
Unfortunately, sometimes we run into issues where it takes longer than planned. That's really just part of software development. It's not that we don't want to release things quickly...it's just that if we run into issues, we have to work through those issues and sometimes that takes time.
The new control panel has been a huge undertaking and we're very happy to have released it. We're hoping to add the other "coming soon" features soon.