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Type: Posts; User: melvytx

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  1. Replies
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    Re: Cancellation = Replacement fee??

    The ticket number is IJC-797035. I reported this incident nearly two weeks ago. In case you do not know, Texas was experiencing a severe drought up until two days ago...
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    Re: Cancellation = Replacement fee??

    Just an update...the supervisor finally emailed me back. Since have device plugged into phone outlet, Voipo feels this was neglect on my part since they assume my house has "electrical wear". As I...
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    Re: Cancellation = Replacement fee??

    Thanks for the replies! It was definitely a replacement fee versus shipping charges. After I told the rep to cancel my service and send a box so I could return the adapter, he explained to me Voipo...
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    Cancellation = Replacement fee??

    I have been with Voipo for over 3 years. Last week, my adapter (model HT502) stopped working. I have no dial tone and cannot make/receive calls. I was issued a ticket two days ago. After not getting...
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