Order Form Updates

[rx100]

Do you guys like the multi-step process or would you like a single form (VT Style + showing what people will be charged) better?

I vote for VT Style. Its pretty simple.

Regarding the Porting, Do we really need to sign the paperwork(porting request form) or digital signature is sufficient to process the request?

[usa2k]

The VT sign-up is OK but looks busy.
The Vonage sign-up is multi-stage and look good. And shows what steps are done.
The Dell customize your computer form is awesome - running tally of costs ...
iConnectHere.com is a good multi-stage sign-up

You really need to decide what works.

• You need to pre-plan how to simplify multiple primary numbers on one account if you care about chasing business accounts too.

• What ever form you create, please keep some summary of the stages and the costs. Its best to have price and all before expecting money.

jpg ATTACHMENTS still get a database error!

[barryg]

Some other things that go along with this that are in the works:

1) Porting Status Check - See porting status (Submitted, Documentation Received/Processed, Estimated Date, etc)

Is it currently possible to check porting status online?

If nothing else, you could treat it as an open ticket with VOIPo providing status updates to the ticket, all viewable from Billing Login.

Barry

[kevm]

Im glad this is being improved. I just posted a question about checking porting status before I saw this post. I must say that this whole setup and management is a bit challenging ( not for me personally, but when compared to ATTCV), but I must admit that since the recent group of fixes, my actual issues have been greatly reduced and the voice quality has been great. now just some cosmetics and additional features and I think your golden...

Thanks

[eagle 1]

I like your suggestions regarding the porting status, what is needed, etc. I have had a long process to port my number and still have no idea when it will be complete. Explaining the virtual number while waiting for port is another plus that should be explained. Since it is a great offer it should be explained and promoted more. As it stand s now, if i knew for sure my numbers would be ported over from ATT, i would port over another number today! Any Discount for two lines, but would want 2 ata's?

[NY Tel Guy]

....... As it stand s now, if i knew for sure my numbers would be ported over from ATT, i would port over another number today! Any Discount for two lines, but would want 2 ata's?

Well for what it is worth, I ported 2 numbers over from CallVantage and they ported without a hitch.

[VOIPoTim]

Is it currently possible to check porting status online?

If nothing else, you could treat it as an open ticket with VOIPo providing status updates to the ticket, all viewable from Billing Login.

Barry

Not yet, but we're working on automating it more and will be launching a "Porting Center" soon.

You should be notified when we have the ETA for the completion date. If you want to check in the meantime, just contact support.

[kevm]

Well for what it is worth, I ported 2 numbers over from CallVantage and they ported without a hitch.

Im waiting for a callvantage port now.

[NY Tel Guy]

Im waiting for a callvantage port now.

My experience has been that AT&T waits until you finish your bill cycle before they release your number to the new provider so it could take a good part of a month to complete through no fault of Voipo. This way AT&T minimizes loss of revenue, although I did get a partial month refund 4 months after I had cancelled.