Order Form Updates

**VOIPoTim** · 12-30-2008 03:33 PM

We are working on a new Order Form that's a little easier to use and better laid out.

What kind of feedback does everyone have for the order process?

**VOIPoTim** · 12-30-2008 03:34 PM

Some other things that go along with this that are in the works:

1) Porting Status Check - See porting status (Submitted, Documentation Received/Processed, Estimated Date, etc)

2) Shipping Tracking - See shipping status and tracking info.

3) Automated Porting Forms - Will Take Info and Generate a Pre-Filled PDF vs a Blank PDF

**Montano** · 12-30-2008 06:57 PM

Order form..... what's that ??

All I ever did was PM you and everything was set up !!

**NY Tel Guy** · 12-30-2008 08:25 PM

Originally Posted by Montano

Order form..... what's that ??

All I ever did was PM you and everything was set up !!

Boy the way Glenn Miller Played, songs that made the hit parade.......those were the days.

**Xponder1** · 12-30-2008 09:24 PM

Originally Posted by VOIPoTim

We are working on a new Order Form that's a little easier to use and better laid out.

What kind of feedback does everyone have for the order process?

Well I already told you this in my email to support (thanks for the help) but I will list them here for everyone to see.

1. Part of the sign up that is supposed to show your ip shows the wrong ip.
2. The fee for taxes needs listed on the last page. When your making a payment everything should be spelled out in detail.
3. You need the ability to empty your shopping cart and remove items.
4. The process for releasing the phone number you selected in the form needs improved. Currently I could (and have) start a order, start over, start over again and so on and it does not release the numbers even if you close your browser window. The list of available numbers just keeps shrinking.
5. Just a thought since the first virtual number is free you could add that to the order process so you can go ahead and select both numbers.
6. A detailed lease agreement for the adapter you have to accept to complete the order ( for legal reasons ) and the option to just purchase the adapter out right.

Off topic but adding the details you gave me about the cloned second line to the FAQ would help new folks out. I think this is a very cool feature.

**VOIPoTim** · 01-02-2009 08:54 PM

Do you guys like the multi-step process or would you like a single form (VT Style + showing what people will be charged) better?

**Xponder1** · 01-03-2009 12:18 AM

Originally Posted by VOIPoTim

Do you guys like the multi-step process or would you like a single form (VT Style + showing what people will be charged) better?

Call me what you will but what do you mean by VT Style.
Do you have a url? You can send it to me in a pm if you like. I would just like to compare.

**usa2k** · 01-03-2009 04:43 AM

http://viatalk.com = VT style

**Xponder1** · 01-03-2009 09:32 AM

Originally Posted by usa2k

http://viatalk.com = VT style

Thanks. Their order page does look pretty nice. All the info in one spot. I like it.
So I vote for something like that.

**GPM** · 01-03-2009 12:01 PM

A suggestion on the porting process. Consider that you may be dealing with people as dumb as I am. You may want to add something telling people that if they have a DSL line (mine's with Qwest) and if you plan to port your old landline number to VOIPo that you'd better convert your DSL line to a stand alone line first. A DSL line bundled with your landline will be canceled when your phone number ports over.

Not that I actually forgot to do that, and then lost my DSL line for a week. On the plus side, the failover feature works just fine.....