Anyone else having inbound problems?

**bretski** · 01-09-2009 11:15 AM

I already have a ticket open since yesterday...but wanted to see if I'm the only one out there having problems. As of this morning, all calls made to my number go straight to voicemail. I tried switching failover to my cell, but then just get a busy signal.

History from yesterday: I had 4 calls drop at exactly the 15 minute mark (within a 1 hour period). Support switched my ATA to a different server. That problem was resolved, but later in the day, I had several problems completing local calls...not good for the WAF.

As mentioned above, support is investigating, but I just wanted to see if anyone else is having problems. Thanks.

**burris** · 01-09-2009 11:18 AM

Originally Posted by bretski

I already have a ticket open since yesterday...but wanted to see if I'm the only one out there having problems. As of this morning, all calls made to my number go straight to voicemail. I tried switching failover to my cell, but then just get a busy signal.

History from yesterday: I had 4 calls drop at exactly the 15 minute mark (within a 1 hour period). Support switched my ATA to a different server. That problem was resolved, but later in the day, I had several problems completing local calls...not good for the WAF.

As mentioned above, support is investigating, but I just wanted to see if anyone else is having problems. Thanks.

I would be sure you are on the sip server and not central.

Central is the server having this very problem.

**bretski** · 01-09-2009 11:19 AM

Central is the server they moved me to yesterday to fix the dropped call problem.

**burris** · 01-09-2009 11:20 AM

Originally Posted by bretski

Central is the server they moved me to yesterday to fix the dropped call problem.

Hmmm!

Maybe a quick call or ticket ...

**bretski** · 01-09-2009 11:23 AM

grrr...I just looked in vpanel, and now it says no devices registered! Emailing support again...

**bretski** · 01-09-2009 11:26 AM

...and thanks for the heads-up, burris!

**VOIPoTim** · 01-09-2009 11:29 AM

What's your ticket number?

**bretski** · 01-09-2009 11:33 AM

Ticket: LIJ-622706

Thanks for the help!

**Montano** · 01-09-2009 11:59 AM

My DID is working fine this morning. I'm sure Tim will have you up and running again.

**bretski** · 01-09-2009 12:08 PM

Ok, got inbound back...Hooray! Thanks Tim and Bryan!

It looks like I'm back on sip, so I'll pose one more follow-up question: is/was anyone else having the problem with calls dropping at the 15 minute mark? I read the thread about problems at 29 minutes...related issue